[Remote] Operational Excellence Program Manager

Note: The job is a remote job and is open to candidates in USA. Engine is an all-in-one travel and spend management platform for businesses and groups. The Program Manager, Operational Excellence will lead continuous improvement initiatives across Client Operations, optimizing processes, improving efficiency and quality, and increasing customer satisfaction. The role also involves cross-functional collaboration, data-driven decision-making, mentorship, training, and integrating customer and frontline feedback into operational improvements.

Responsibilities

• Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes
• Strategic Collaboration: Develops cross-functional relationships that drive collaboration and alignment
• Data-Driven Decision Making: Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy
• Leadership & Mentorship: Mentors others on continuous improvement tools and principles to promote higher operational standards
• Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive
• Operational Standardization: Discovers and executes process improvement layers with clear optimization vision
• Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management
• Voice of the Customer Integration: Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes

Skills

• 8+ years in Operational Excellence, process improvement, or a similar role
• Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance
• Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements
• Ability to translate complex ideas into actionable strategies for diverse audiences
• Strong stakeholder management ability to influence peers and team motivation skills
• Demonstrates can adapt and prioritize based on business strategy related to projects
• Regularly uses 3 to 5 continuous improvement practices or tools to drive progress
• Lean Six Sigma Green Belt certification (Black Belt preferred)

Benefits

• Equity for all employees.
• Some roles are also eligible for bonuses or commissions.
• Hybrid-hub model: roles may be based in one of the company's offices or fully remote, with the resources needed to succeed.

Company Overview

Company H1B Sponsorship