[Remote] Operations Associate - Payments

Note: The job is a remote job and is open to candidates in USA. Snorkel AI is a frontier AI data lab that helps teams build the data and environments behind high-performing frontier and agentic AI. The Payments Operations Associate supports the compensation lifecycle for Expert Contributors by investigating and resolving payment issues, auditing payment data, maintaining payment automation and dashboards, and collaborating across operations, finance, delivery, and engineering.

Responsibilities

• Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues, discrepancies, and disputes
• Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures; flagging errors or inconsistencies
• Resolve contributor’s pay disputes with clear, professional communication, escalating complex or sensitive issues as needed
• Build and maintain SQL queries, scripts, automations and payment audit dashboards to speed up ticket investigation and reduce manual, repetitive work
• Collaborate with Delivery, Operations, Finance and Engineering to troubleshoot discrepancies and streamline payment workflows for both internal and external stakeholders
• Help maintain payment compliance and data traceability for operations, audit and accounting purposes

Skills

• 2-3 years of experience in a customer support, payments, payroll, or finance operations role
• Exposure to 1099 gig contractor compliance or payment strategy design (incentive programs, quality scoring, performance-based rewards), familiarity with compensation cycles, payment schedules, or contractor/contributor invoicing
• Demonstrated customer support experience by owning end-user or customer-facing communications, including sensitive or disputed payment conversations
• Technically proficient in SQL (querying, extracting, validating data), Google Sheets (advanced formulas, complex spreadsheets), scripting/automation (e.g., Google Apps Script or similar), and building reports or visualizations
• Experience with workflow automation tools such as Airtable or Zapier etc and reporting/dashboard tools such as Looker, Tableau, or Omni
• Strong organizational and time-management skills; ability to manage a high volume ticket queue independently and prioritize concurrent requests with high attention to detail
• Clear written and verbal communication skills, with comfort working cross-functionally across technical and non-technical teams
• Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience
• Understanding of Generative AI data workflows, such as data annotation/labeling, LLM prompt design, fine-tuning, and evaluation
• Experience working in or adjacent to data operations, expert networks, or human-in-the-loop systems

Benefits

• Medical, dental, vision and 401(k)
• Meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact ongoing success
• Fully supported in building your career in an environment designed for growth, learning, and shared success

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