[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. American Express Global Business Travel helps colleagues and clients achieve success through travel and business services. The Operations Manager leads and develops teams delivering end-to-end sourcing and planning for pharmaceutical meetings, overseeing client service, operational execution, financial performance, compliance, and team capability building. The role also manages client and supplier relationships, resolves issues, and drives process improvements and business growth.

Responsibilities

• Drive account financial performance by reviewing forecasts, validating costs, and approving monthly settlements
• Ensure accurate, timely invoicing, reporting, and tracking of event-level financial data
• Monitor profitability by analyzing key metrics (labor, commissions, margins) and aligning operations to targets
• Support business growth through cost validation, proposal development, and identification of profit drivers and expansion opportunities
• Analyze trends and performance data to forecast results, improve planning, and optimize program outcomes
• Serve as a trusted advisor across the client lifecycle, delivering program expertise from onboarding through execution and review
• Build and maintain strong client and supplier relationships; lead meetings, presentations, and business reviews to align on expectations
• Lead issue resolution for customer concerns, mitigate risks, and implement service recovery and continuous improvement plans
• Oversee team leadership and operations, including coaching, performance management, hiring, onboarding, training, and fostering an inclusive culture
• Ensure operational excellence by standardizing processes, managing resources, maintaining compliance, and supporting administrative and critical initiatives

Skills

• 5+ years of leadership experience managing pharma meetings teams, with a track record of building high-performing organizations
• Proven people leadership, including coaching, development, and driving team performance
• Deep expertise in pharma meetings sourcing, planning, and supporting technologies (e.g., Cvent, program management systems)
• Strong knowledge of healthcare compliance requirements, including Open Payments (Sunshine Act) and transfer of value regulations
• Demonstrated ability to drive organizational change, process improvements, and operational efficiencies
• Strong client-facing skills with the ability to build relationships at both meeting and executive levels
• Excellent communication and presentation skills (written and verbal)
• Ability to manage multiple priorities and deliver results in a fast-paced, client-driven environment
• Solid business insight, including financials, contracts, service level agreements, and analytical problem-solving skills
• Bachelor's degree required
• Ability to travel up to 25%
• MBA preferred
• Certifications (e.g., CMP) a plus

Benefits

• This role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Company Overview

Company H1B Sponsorship