[Remote] Operations Manager (Beauty/CPG)

Note: The job is a remote job and is open to candidates in USA. Hae CPG is seeking an Operations Manager to manage client relationships and daily operational workflows for beauty and consumer packaged goods brands. The role oversees supply chain, retail fulfillment, logistics, inventory strategy, reporting, and vendor partnerships.

Responsibilities

• Partner with the Hae CPG team to streamline and oversee day-to-day client operations, including supply chain management, retail fulfillment, logistics and freight/transportation, inventory control, and comprehensive reporting and planning. Ensure seamless execution of all client workflows across these domains
• Develop and maintain strong relationships with brand teams, vendors, retail partners, and logistics and supply chain stakeholders. Ensure timely and effective communication, addressing inquiries and issues promptly to foster collaborative and productive partnerships
• Develop, organize, and maintain comprehensive client documentation, including reporting formats, Standard Operating Procedures (SOPs), and internal templates. Regularly update these documents to reflect current processes and standards
• Support reporting responsibilities across inventory reconciliation, outbound logistics, freight operations, and retail activities. Analyze data to provide actionable insights and support strategic decision-making
• Oversee the accurate and timely shipping of retail purchase orders across all retail channels and platforms, including EDI, 3PL warehouse management systems (WMS), and Amazon Seller/Vendor Central. Monitor and resolve any issues related to shipping and fulfillment
• Audit and analyze 3PL, freight, and shipping expenses and bills to ensure accuracy and cost-effectiveness
• Ensure that B2B outbound shipments adhere to retailer routing guidelines. Review and analyze chargebacks, providing detailed reports and managing disputes with retailers as necessary to resolve discrepancies and recover costs
• Oversee the integration and functionality of operational software across ERP systems, retail platforms, warehouse management systems, inventory management tools, and middleware. Ensure smooth, accurate, and timely data transmissions; troubleshoot technical issues as needed
• Manage relationships with 3PLs, freight forwarders, and assembly facilities to ensure efficient and timely shipping and delivery of e-commerce and retail orders. Oversee specialty services and value-added projects, including creating and managing BOMs
• Coordinate the transportation and delivery of finished goods, components, and shipping materials, ensuring that all shipments are documented, tracked, and managed effectively for both domestic and international transportation
• Monitor inventory levels across all locations, flagging and addressing discrepancies as needed. Develop and implement inventory control strategies to optimize stock levels, minimize stockouts, and reduce shrinkage
• Administer client purchase orders and production timelines, coordinating with vendors to ensure timely completion of orders. Track production statuses, manage delays, and align supply chain activities with demand forecasts to meet client requirements

Skills

• Minimum of 4+ years of experience in the retail/CPG industry, with a focus on operational functions
• Strong analytical skills with a high proficiency in data analysis and detail-oriented tasks. Comfortable with data formatting, manipulation, and analysis
• Passion for operations and supply chain management is essential, demonstrating a genuine enthusiasm for optimizing processes and driving efficiency across all operational aspects
• Dynamic self-starter and team player with an entrepreneurial mindset. Capable of self-managing and working independently, without needing extensive supervision
• Highly organized and detail-oriented, with the ability to handle multiple clients, emails, timelines, launches, and purchase orders simultaneously, ensuring accuracy and timeliness
• Ability to blend creativity with data to strategize and implement efficient and innovative solutions
• Agile and resourceful problem solver, adept at adapting to a constantly evolving business environment
• Proven ability to thrive in a fast-paced setting, quickly adapting to new circumstances while maintaining a strong attention to detail
• Excellent interpersonal and communication skills, with a strong focus on relationship building with both internal teams and clients
• Strong Excel skills required, including comfort with formulas, pivot tables, report building and data analysis
• Experience working with various retail formats, including big box, mass, specialty, and boutique retailers. Understanding of routing guides and retail order fulfillment flows is essential
• Familiarity with retail platforms (e.g., RetailLink, TMS, Partners Online, DSCO, CommerceHub) and experience with Shopify, QuickBooks, WMS, ERPs and EDI)
• Experience in team management
• Experience in retail fulfillment
• Enthusiasm for working in a startup, with the capability to approach growth like an entrepreneur

Benefits

• Remote role; requires working hours of 9am to 6pm EST

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