[Remote] Operations Manager – Digital Services

Note: The job is a remote job and is open to candidates in USA. Hitachi Energy is an energy technology company seeking an Operations Manager for Digital Services. The role manages technical sales support, order acceptance, and execution of digital field substation equipment monitoring projects across the United States, including schedules, inventory, field service, budgets, and cost forecasting. The manager also leads service technicians and coordinates with cross-functional teams to deliver projects on time, within cost expectations, and to quality standards.

Responsibilities

• Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals
• Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities
• Directly manage a team of service technicians and support personnel development
• Prepare operations budgets and regularly review and forecast direct and indirect project costs
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly
• Serve as the subject matter resource for substation equipment monitoring projects and devices
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Skills

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
• Bachelor's degree in a technical or business-related field
• 5-10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments
• Able to organize work, manage multiple deadlines simultaneously, and maintain excellent attention to detail
• Able to communicate effectively and collaborate across technical, operational, and customer-facing teams
• Programming experience connecting IIoT devices; SAP experience is preferred
• Ability to travel domestically up to 30% as business needs require
• Commitment to Hitachi Energy's values of safety and integrity, including taking responsibility for your actions while caring for colleagues and the business
• SAP experience is preferred

Benefits

• Opportunities to work on innovative technologies shaping the future of energy
• A collaborative environment with experienced professionals
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

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