Remote Position
[Remote] Operations Service Specialist (Remote)
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Proof is hiring an Operations Service Specialist to support its legal services platform. The role helps ensure a smooth, accurate experience for clients and independent service partners by responding to questions, supporting timely completion of platform jobs, and identifying operational improvements.
Responsibilities
- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
- Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
- Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
- Work in a support role, cross training for similar positions as needed
- Be the voice of the customer
- Consistently create an exceptional experience with each contact
- Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
- Cultivate success through managing efficient operations and user experience
- Identify, solve, and escalate platform issues and opportunities
Skills
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- Accustomed to documenting your work as you go and communicating with a cross-functional audience
- Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
- Strong time management, organization, communication, and administrative skills
- Ability to prioritize and execute on multiple projects within stated deadlines
- Experience with high volume work load
- Experience in legal and/or real estate background preferred
Benefits
- Eligible to participate in company bonus plan
- Remote work
- Medical, dental, vision, disability insurance, and 401K available
- Flexible time off (paid planned and sick time, and paid holidays)
- Equipment provided
Company Overview