[Remote] Operations Strategy Associate

Note: The job is a remote job and is open to candidates in USA. Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces that need workers. The Operations Strategy Associate is a generalist role responsible for solving high-impact operational problems, driving projects, improving workflows, and potentially managing teams or working directly with customers and frontline processes.

Responsibilities

• Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
• Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts
• Build an internal predictive analytics model to catch bad payers earlier with high accuracy
• Spearhead a quality task force that ensures top quality for our biggest customers
• Manage a team of agents within one of our Operations teams
• Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes

Skills

• Are insatiably curious and notice non-obvious clues and patterns: [Curiosity](https://creatingvalue.substack.com/i/46535664/noticing-and-curiosity) sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution, and a natural and unwavering curiosity to keep asking questions and digging will take you most of the way
• Roll up their sleeves and go to the source: There are multiple ways to say this: touching reality, dogfooding, seeing for yourself, going to the front-lines, etc. Don't just take someone's word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow. This is how you seek truth
• Bring a tenacity and persistence to problem-solving: You'll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you'll position yourself for breakthroughs
• Bounce back from failure quickly: You'll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don't make the same mistakes twice, and learn from them quickly. Worry less about failing and more about losing momentum in your feedback loop. If you fail cheaply and quickly, that's worth the lesson/learning you get in return
• We do not require any experience for this role

Benefits

• Remote-first, giving you the flexibility to work with us from many places.
• Fast-Paced startup environment. Join a company that values curiosity, independence, and growth.

Company Overview