[Remote] Operations Systems Analyst (US, Remote)

Note: The job is a remote job and is open to candidates in USA. Paleovalley is a food and supplements company focused on nutrient-dense products, regenerative agriculture, and improving the food system. The Operations Systems Analyst will support ERP, WMS, and integrated operational workflows by maintaining configuration and master data, reconciling transactions, investigating exceptions, supporting users, and completing controlled corrections across Acumatica, Logiwa, and related applications.

Responsibilities

• Maintain approved ERP/WMS configuration and master data, including products, vendors, locations, users, and order types
• Execute controlled imports, bulk updates, reports, notifications, and other recurring system administration
• Provide backup coverage across Acumatica, Logiwa, and connected systems; support testing and release validation
• Reconcile inventory and transactions across systems, reports, and warehouse records
• Investigate order, receipt, transfer, shipment, label, carrier, billing, and inventory exceptions
• Complete controlled corrections and confirm they do not create downstream inventory, financial, customer, or integration issues
• Provide first-line support and identify whether issues stem from systems, configuration, master data, integrations, or process execution
• Maintain Logiwa reports, SOPs, troubleshooting guides, training materials, and system records
• Reinforce approved workflows and Acumatica source-of-truth expectations through clear, patient user support
• Monitor exception queues, document evidence, and escalate high-risk or recurring patterns to the Operations Systems Lead
• Perform controlled corrections without becoming the permanent cleanup owner; functional teams remain accountable for accurate, timely execution

Skills

• Candidates must reside and work in one of the following states due to tax and compliance requirements: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MD, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, or WY
• 2+ years of experience supporting ERP, WMS, inventory, supply chain, manufacturing, retail, ecommerce, distribution, or other integrated operational systems
• Solid understanding of inventory movement across purchasing, receiving, quality release, transfers, fulfillment, shipping, adjustments, and returns
• Strong analytical skills, including tracing transactions across systems and separating symptoms from underlying causes
• Exceptional accuracy and attention to detail when handling configuration, imports, reconciliations, and corrections
• Ability to independently manage recurring work and moderately complex issues while knowing when to escalate risk or ambiguity
• Experience creating reports, SOPs, job aids, or system documentation that others can reliably use
• Clear, patient communication with technical and nontechnical users, plus the ability to learn new platforms quickly
• Bachelor's degree in Information Systems, Operations, Supply Chain, Business Analytics, or a related field, or equivalent professional experienc
• Applicants must be authorized to work in the United States for any employer
• Experience with Acumatica and/or Logiwa
• Experience in retail, ecommerce, food, process manufacturing, warehouse, distribution, or 3PL operations
• Experience with master data, imports, reconciliations, report building, user testing, or post-launch stabilization
• Familiarity with carrier, marketplace, EDI, API, middleware, or third-party fulfillment integrations
• Experience training users on new or recently implemented operational workflows

Benefits

• This is a fully remote U.S.-based position.
• Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost
• Generous Paid time off to support balance and rest
• Paid sick time for when you need it
• Six (6) company-paid holidays each year & two (2) floating holidays
• Paid parental leave after 6 months of service for eligible employees
• 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• Referral bonuses up to $1,500 when you refer great people who join our team
• 401(k) or Roth Plans with up to a 4% company match after one year of service
• $300 Paleovalley Monthly product stipend for full-time employees

Company Overview