Remote Position
[Remote] Operations Technical Specialist
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Tilled is a software platform that helps B2B SaaS companies and ISVs access Payment Facilitator capabilities through PayFac-as-a-Service. The Technical Operations Specialist supports partner integrations and technical operations by troubleshooting integration issues, resolving escalated tickets, collaborating with Engineering, maintaining documentation and tooling, and providing technical guidance to Sales and internal teams.
Responsibilities
- Reviewing API requests, logs, and code to troubleshoot partner integration issues
- Supporting the Support team by resolving escalated technical tickets
- Collaborating with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
- Developing or updating technical documentation, developer tooling, and integration examples
- Managing Zendesk administrative features and optimizing ticket workflows
- Joining Sales calls to provide technical expertise and implementation guidance
- Acting as a subject matter expert across integrations, APIs, and internal systems
Skills
- Authorized to work in the United States and a resident in a United States time zone
- Comfortable with remote work
- We are not sponsoring Visas for this role
- You must be flexible to work between the hours of 8 am to 5 pm, Monday-Friday
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
- Experience in a technical implementation, solutions engineering, or integration-focused role
- Familiarity with Zendesk administration or similar ticketing systems
- Experience supporting sales or pre-sales technical discussions
- Background working in fintech, payments, APIs, or developer-first platforms
- Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap
Benefits
- Office space in Boulder, CO
- Remote work environment
- Resources to support remote work
- Transparency that trickles down from the C-Level
- Experts in the payments field that can get you up to speed with PayFac-as-a-Service
Company Overview