Remote Part‑Time Appraisal Coordinator – Customer Service & Insurance Survey Specialist (Homeowners & Risk Control)

About brighthush

brighthush is a leading provider of residential and commercial insurance survey and risk‑control solutions that empower insurers to deliver faster, more accurate coverage decisions. With a global footprint and a commitment to innovation, we blend cutting‑edge technology with human expertise to create a seamless experience for policyholders, underwriters, and partners alike. Our mission is to transform the way risk is assessed and managed, and we do so by putting people first—both our clients and our team members.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, forward‑thinking organization that values creativity, collaboration, and continuous learning. As a remote, part‑time Appraisal Coordinator, you’ll enjoy the flexibility to balance work with life while contributing to a high‑impact function that directly supports our customers’ peace of mind. We offer a competitive compensation package, a culture of recognition, and a clear path for career advancement—whether you’re looking to deepen your expertise in insurance technology or broaden your skill set across related domains.

Key Responsibilities

• Client Outreach & Trust Building: Contact policyholders via phone, SMS, and email to explain the purpose of required insurance appraisals, establish rapport, and address any concerns or questions.
• Concierge Support for ASSIST: Guide homeowners through the installation and use of our ASSIST self‑survey photo‑capture app, providing technical assistance and ensuring a smooth user experience.
• Work Order Management: Maintain accurate, up‑to‑date status of work orders in our system, ensuring all information is current and ready for the next stage of the appraisal process.
• Prioritization & Productivity: Organize daily tasks, set priorities, and meet deadlines to achieve productivity targets while maintaining high service quality.
• Escalation & Reporting: Keep management informed of any unusual situations, special instructions, or potential roadblocks that could impact delivery timelines.
• Cross‑Functional Collaboration: Respond promptly to inquiries from managers, underwriters, agents, and policyholders, acting as a reliable point of contact across teams.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in Business, Communications, or a related field preferred.
• Minimum of 1–2 years of customer service experience, preferably in insurance, real estate, or a technical support environment.
• Proficiency with CRM platforms, ticketing systems, and Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail.
• High emotional intelligence, active listening, and problem‑solving aptitude.
• Self‑motivated, organized, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with insurance appraisal or risk‑control processes.
• Familiarity with mobile app troubleshooting and user onboarding.
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and best practices for handling sensitive information.
• Previous exposure to performance‑based incentive programs and a track record of exceeding productivity metrics.
• Multilingual abilities (English plus any additional language) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Time Management: Skilled at prioritizing tasks, meeting deadlines, and handling urgent requests.
• Collaboration: Works effectively with cross‑functional teams and maintains open lines of communication.
• Adaptability: Thrives in a fast‑changing environment and embraces continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Appraisal Coordinator, you’ll have the opportunity to:

• Progress into senior coordination roles or project management positions within the risk‑control division.
• Transition into technical support, product training, or customer success roles as you build expertise.
• Participate in our comprehensive training program, covering industry fundamentals, technology tools, and soft‑skill development.
• Access tuition reimbursement for courses related to insurance, data analytics, or project management.
• Engage in mentorship programs and peer‑learning circles to accelerate professional growth.

Work Environment & Culture

brighthush fosters a culture of inclusivity, transparency, and innovation. Our remote work model is supported by robust collaboration tools, regular virtual team gatherings, and a commitment to work‑life balance. You’ll find:

• Flexible work hours that accommodate personal commitments.
• A supportive team that values diverse perspectives and encourages open dialogue.
• Regular feedback loops and performance reviews that help you stay on track and grow.
• A focus on employee well‑being, with resources for mental health, wellness, and professional development.

Compensation & Benefits

While specific salary figures are tailored to experience and role responsibilities, brighthush offers a competitive compensation package that includes:

• Performance‑based incentive pay tied to productivity, turnaround time, and quality metrics—no sales quotas.
• Paid sick leave and a generous paid time‑off policy.
• Tuition reimbursement to support ongoing education.
• Health, dental, and vision insurance options for eligible employees.
• Flexible work‑from‑home setup with equipment stipend.
• Potential bonuses and other region‑specific benefits.

How to Apply

If you’re a proactive, customer‑focused professional with a passion for technology and risk management, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.