Remote Part‑Time Life Insurance Customer Advocate – Flexible Hours, Competitive Pay, and Career Growth at brighthush

About brighthush

At brighthush, we believe that protecting what matters most should be simple, accessible, and tailored to each individual’s life journey. As a leading provider of life insurance solutions, we empower families and professionals to secure their futures with confidence. Our mission is to deliver exceptional service through innovative technology, compassionate support, and a culture that values growth, diversity, and work‑life harmony.

Why Join brighthush?

Working with brighthush means becoming part of a forward‑thinking team that places customers at the heart of everything we do. Whether you’re a college student, a parent balancing family commitments, or a seasoned professional looking for a flexible role, our remote, part‑time Customer Advocate position offers:

• Competitive hourly rate of $20 per hour
• Fully remote work – no commute, no office constraints
• Flexible scheduling that adapts to your academic or family responsibilities
• Paid holidays and training incentives to help you grow
• Opportunities to advance into full‑time roles, specialized insurance tracks, or leadership positions
• A supportive, inclusive environment that celebrates every voice

Key Responsibilities

As a Remote Part‑Time Life Insurance Customer Advocate, you will be the frontline of our customer experience, ensuring that every interaction is positive, informative, and aligned with brighthush’s high standards.

• Customer Engagement: Respond to inbound calls, emails, and chat inquiries from prospective and existing policyholders.
• Application Assistance: Guide customers through the life insurance application process, clarifying coverage options, benefits, and eligibility criteria.
• Problem Resolution: Identify and resolve customer concerns, escalations, and policy questions with empathy and accuracy.
• Data Accuracy: Maintain up‑to‑date customer records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Compliance & Licensing: Adhere to all state insurance regulations and maintain a valid state‑issued insurance license throughout your employment.
• Continuous Improvement: Provide feedback on process gaps and contribute to the development of best practices for customer service.
• Team Collaboration: Work closely with underwriting, claims, and sales teams to deliver a seamless customer journey.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑centric mindset, regulatory knowledge, and a passion for learning.

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Valid state‑issued insurance license (or willingness to obtain one before the start date).
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a calm, professional demeanor under pressure.
• Proficiency with computers, including Microsoft Office Suite and web‑based applications.
• Experience in a customer service or call‑center environment is highly desirable.
• Demonstrated ability to work independently, manage time effectively, and meet performance metrics.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Prior experience in the insurance industry, especially life insurance.
• Knowledge of state insurance regulations and compliance requirements.
• Experience with CRM platforms such as Salesforce or Zendesk.
• Multilingual abilities – fluency in Spanish, French, or other languages is a plus.
• Previous remote work experience and familiarity with virtual collaboration tools.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and analytical skills:

• Customer‑First Mindset: Anticipate needs, personalize interactions, and build lasting relationships.
• Attention to Detail: Ensure accuracy in data entry, policy documentation, and compliance checks.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new tools and processes.
• Team Player: Collaborate across departments, share insights, and support peers.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Advocate, you’ll gain:

• Comprehensive onboarding and ongoing training modules covering product knowledge, compliance, and customer service excellence.
• Access to a mentorship program pairing you with experienced agents and leaders.
• Opportunities to transition into full‑time roles, such as Senior Customer Advocate, Claims Specialist, or Underwriting Analyst.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the insurance business.
• Regular performance reviews and clear career pathways, ensuring you see tangible progress in your role.

Work Environment & Company Culture

brighthush is committed to fostering a culture that values:

• Flexibility: Remote work, flexible hours, and a results‑oriented approach.
• Diversity & Inclusion: A welcoming environment where every voice is heard and respected.
• Collaboration: Open communication channels, virtual team meetings, and a supportive peer network.
• Innovation: Continuous improvement initiatives and a focus on leveraging technology to enhance customer experience.
• Well‑Being: Employee wellness programs, mental health resources, and a focus on work‑life balance.

Compensation, Perks, and Benefits

While the base hourly rate is $20, we also offer:

• Paid holidays and paid time off for personal or family needs.
• Training incentives and performance bonuses.
• Health, dental, and vision insurance options for full‑time employees (available after a probationary period).
• 401(k) retirement plan with company match for eligible employees.
• Employee assistance programs, including counseling and financial planning resources.
• Access to a digital learning platform for continuous skill development.

Ready to Make a Difference?

If you’re passionate about helping people protect their futures, thrive in a flexible remote setting, and are eager to grow your career in the insurance industry, brighthush invites you to apply today. Join a team that values your contributions, supports your growth, and offers the freedom to balance work with life.

How to Apply

Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to welcoming you to the brighthush family!