Remote Patient Billing Customer Service Representative – 11 am – 8 pm EST – 80+ Calls Daily – Brighthush

About Brighthush

Brighthush is a global leader in healthcare innovation, dedicated to accelerating life‑changing breakthroughs and improving the delivery of care for patients worldwide. Our mission is to empower every member of the healthcare ecosystem—patients, providers, and payers—to access the information and resources they need, when they need them. By combining cutting‑edge technology, data analytics, and a relentless focus on customer experience, Brighthush is redefining how healthcare is delivered and paid for.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic, fast‑moving team that values curiosity, collaboration, and continuous learning. We believe that every interaction with a patient is an opportunity to make a difference, and we reward those who bring empathy, resilience, and a problem‑solving mindset to their work. Whether you’re a seasoned customer‑service professional or a recent graduate looking to launch a career in healthcare, Brighthush offers a supportive environment where you can grow, learn, and thrive.

What You’ll Do

As a Remote Patient Billing Customer Service Representative, you’ll be the frontline voice for patients, doctors’ offices, and insurance carriers. Your day will involve:

• Answering 80+ inbound calls per day, providing clear, compassionate, and accurate billing information.
• Initiating and managing payment plans for patients with outstanding balances, ensuring compliance with regulatory and company policies.
• Utilizing multiple internal resources and systems simultaneously to resolve patient inquiries in real time.
• Maintaining and exceeding performance metrics such as call resolution time, customer satisfaction scores, and accuracy rates.
• Participating in a structured training program to master Brighthush’s billing processes, technology platforms, and compliance requirements.
• Collaborating with cross‑functional teams—Revenue Cycle Management, Claims, and IT—to troubleshoot complex issues and drive continuous improvement.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum 1 + year of experience in a high‑volume call center, medical billing, or insurance claims environment.
• Proficiency in navigating multiple computer screens and applications simultaneously.
• Strong attention to detail and a commitment to accuracy.
• Excellent written and verbal communication skills in English.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.

Preferred Experience

• Previous work in medical billing, patient financial services, or EOB processing.
• Experience handling high‑volume calls with multiple open windows and applications.
• Familiarity with insurance carrier systems and patient communication protocols.
• Knowledge of HIPAA regulations and data privacy best practices.

Technical & Practical Requirements

• Reliable high‑speed internet connection (minimum 50 Mbps download).
• Dedicated workspace free from distractions, with a quiet, structured environment.
• Ability to connect equipment to a router or modem via Ethernet cable (no Wi‑Fi, mobile routers, or hotspots).
• Comfortable using a dual‑monitor setup and multi‑window workflows.

What Brighthush Offers You

• Competitive Pay: $15.25 – $16.00 per hour, plus quarterly variable bonus potential.
• Shift Differential: 10% extra for the 11 am – 8 pm EST shift for residents in the Eastern time zone.
• Benefits for Full‑Time Employees: Medical, Dental, Vision, Life, STD/LTD, 401(k) with company match, Paid Time Off (PTO), Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan.
• Benefits for Part‑Time/PRN: Eligibility for 401(k) plan only.
• Remote Work Flexibility: Work from the comfort of your home office.
• Professional Development: Structured training, mentorship, and access to internal learning platforms.
• Wellness & Lifestyle: Fitness reimbursement program, no‑charge lab testing, and wellness resources.
• Inclusive Culture: Brighthush is an equal‑opportunity employer committed to diversity, equity, and inclusion.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have clear pathways to advance into:

• Senior Billing Specialist or Team Lead roles.
• Revenue Cycle Management Analyst or Process Improvement positions.
• Cross‑functional projects in data analytics, compliance, or technology implementation.

Our internal career development programs, mentorship initiatives, and continuous learning resources ensure that you can build a long‑term career path aligned with your interests and strengths.

Work Environment & Culture

Brighthush’s culture is built on transparency, collaboration, and a shared commitment to patient success. You’ll experience:

• Regular virtual team huddles and cross‑departmental knowledge sharing.
• A supportive manager who provides real‑time feedback and coaching.
• Access to a digital knowledge base, FAQs, and troubleshooting guides.
• Recognition programs that celebrate high performance and innovative ideas.

How to Apply

Ready to make a tangible impact on patient care while advancing your career? Click the link below to submit your application and join the Brighthush team.