Remote Patient Care Customer Service Coordinator – Sleep Central Operations – Empowering Home Health Solutions at brighthush – Clinical Support & Logistics Specialist

About brighthush

brighthush stands at the forefront of the medical device and home‑care landscape, delivering an expansive portfolio that ranges from advanced ventilators and oxygen therapy systems to cutting‑edge sleep apnea solutions, wound care products, diabetic supplies, and a full spectrum of home medical equipment. Our mission is clear and compelling: to empower patients to live more comfortable, productive lives by keeping them engaged in their care and enabling them to manage their health from the comfort of home. With a presence in every state and a network of hundreds of distribution centers, we blend high‑quality products with exceptional customer service, ensuring that every patient receives the support they need, whenever they need it.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just sell medical equipment – we change lives. Our culture is built on purpose, innovation, and a relentless commitment to excellence. Here’s why top talent chooses to build their careers with us:

• Mission‑Driven Impact: Every interaction you have directly improves a patient’s quality of life.
• Remote Flexibility: After a brief in‑office onboarding, you’ll work from wherever you thrive.
• Competitive Compensation: A base salary, quarterly bonus potential, and a comprehensive benefits package that includes health, dental, vision, and a 401(k) match.
• Career Advancement: Structured pathways from coordinator to senior leadership, with access to industry certifications and leadership training.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every policy, program, and conversation.
• Continuous Learning: Regular webinars, cross‑functional projects, and a mentorship program that pairs you with seasoned experts.

Key Responsibilities

As the frontline advocate for our patients, you’ll play a pivotal role in ensuring seamless delivery of medical equipment and delivering exceptional service. Your daily responsibilities will include, but are not limited to:

• Patient Profile Management: Accurately transcribe patient information over the phone and enter data into our secure systems.
• Outbound Verification Calls: Confirm patient details, validate orders, and address any questions or concerns.
• Order Processing: Navigate the online pharmacy platform to process orders, monitor status, and guarantee timely fulfillment.
• Logistics Coordination: Resolve shipping and tracking issues, reschedule deliveries, and liaise with third‑party carriers.
• Troubleshooting & Issue Resolution: Interpret the scope and magnitude of patient concerns, provide solutions, and document outcomes.
• Data Confidentiality: Maintain strict adherence to HIPAA regulations and internal privacy protocols.
• Stakeholder Collaboration: Work closely with physicians, location staff, and cross‑functional teams to streamline care coordination.
• Continuous Improvement: Participate in process improvement initiatives, share feedback, and help shape the future of patient care.
• Additional Duties: Perform any other tasks as assigned to support the overall success of the Sleep Central team.

Essential Qualifications

• High school diploma or GED equivalent.
• 1–3 years of experience in a customer‑service or team‑oriented environment.
• Proven ability to handle complex inquiries with empathy and professionalism.
• Excellent written and verbal communication skills in English.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic internet research.
• Strong multitasking, prioritization, and meticulous attention to detail.
• Self‑motivated, organized, and capable of working independently as well as part of a team.
• Valid driver’s license with a clean driving record (if required for the role).
• Successful completion of a background investigation and drug screen (when applicable).

Preferred Qualifications

• Experience in the medical device or home‑care industry.
• Familiarity with online pharmacy or order‑processing systems.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience working in a call center or after‑hours support environment.
• Strong mathematical skills for performing simple calculations accurately.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication with patients, physicians, and team members.
• Problem‑Solving: Analytical thinking to diagnose and resolve issues quickly.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical problems.
• Time Management: Ability to manage a high volume of calls while meeting deadlines.
• Adaptability: Thrive in a dynamic environment with evolving processes and patient needs.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Patient Care Customer Service Coordinator, you will have the chance to:

• Progress into senior coordinator roles or team lead positions.
• Transition into specialized areas such as clinical support, logistics, or product training.
• Participate in ongoing training programs, including industry certifications and leadership development.
• Leverage our internal mentorship initiatives to gain insights from seasoned professionals.
• Contribute to process improvement projects that shape the future of patient care.

Work Environment & Culture

brighthush fosters a supportive, inclusive, and innovative workplace. Key highlights include:

• Flexible remote work after successful in‑office training.
• Regular virtual team meetings and social events to maintain connection.
• A culture that values work‑life balance, with a focus on employee well‑being.
• Open communication channels where every voice is heard and respected.
• Commitment to diversity, equity, and inclusion across all levels.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience.
• Quarterly bonus opportunities tied to performance metrics.
• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with company match.
• Paid time off, holidays, and a flexible work‑from‑home policy.
• Employee assistance programs, wellness initiatives, and a robust learning & development budget.
• Access to discounted medical equipment for personal or family use.

How to Apply

Ready to make a tangible difference in patients’ lives while advancing your career in a dynamic, mission‑driven environment? Submit your application today and join the brighthush family. We look forward to exploring how your skills and passion align with our vision for compassionate, innovative home health solutions.