Remote P&C Licensed Customer Care Specialist – Expert Claims & Policy Support for Pet Insurance – Join the Innovative, Compassionate Team at brighthush

About brighthush

brighthush isn’t just a pet insurance company; it’s a global movement dedicated to safeguarding the health, happiness, and financial security of pets and their owners. By marrying cutting‑edge technology, data analytics, and a customer‑first philosophy, brighthush delivers transparent, affordable coverage that evolves with the needs of pet lovers worldwide. Our mission is simple yet powerful: give pet owners peace of mind so they can focus on the moments that matter most—those shared with their furry companions.

Founded on the principles of transparency, compassion, and innovation, brighthush has grown into a trusted partner for pet owners across the globe. Our team is a vibrant mix of industry experts, tech pioneers, and customer‑centric professionals who thrive on solving real problems and creating lasting value. We operate in a fast‑moving industry where technology meets empathy, and we invite you to join us in shaping the future of pet care.

Why brighthush?

Impactful Work That Makes a Difference

Every interaction you have as a Customer Care Specialist directly influences the experience of pet owners navigating claims, understanding coverage, and protecting their beloved companions. Your expertise helps them feel supported, informed, and confident in their decisions.

Remote Flexibility & Work‑Life Balance

Work from anywhere with a reliable internet connection. We trust you to manage your schedule while delivering exceptional service. Flexible hours, unlimited PTO, and a culture that values results over hours make remote work at brighthush truly empowering.

Competitive Compensation & Comprehensive Benefits

We offer a base salary that aligns with industry standards, performance‑based bonuses tied to customer satisfaction and claim resolution metrics, and a full suite of benefits including health, dental, vision, 401(k) with company match, flexible spending accounts, and wellness stipends.

Career Growth & Learning Opportunities

Structured learning paths, mentorship programs, internal mobility, tuition reimbursement for relevant certifications, and regular hackathons give you the tools to advance into leadership, product, or technical roles.

Diversity, Equity, & Inclusion

Our culture celebrates diverse perspectives, fosters belonging, and encourages every voice to spark innovation. We believe that a diverse team drives better outcomes for our customers and our business.

Key Responsibilities

As a Remote P&C Licensed Customer Care Specialist, you will be the frontline advocate for our policyholders, ensuring their experience is seamless, supportive, and solution‑oriented. Your day‑to‑day tasks will include:

• Responding to policyholder inquiries via phone, chat, and email with professionalism and empathy.
• Processing and reviewing P&C insurance claims, verifying coverage, and ensuring timely resolution.
• Maintaining accurate, up‑to‑date records in our CRM and claims management systems.
• Collaborating with underwriting, billing, and technical teams to resolve complex issues.
• Educating customers on policy details, coverage options, and claim procedures.
• Identifying trends in customer feedback and recommending process improvements.
• Adhering to all regulatory and compliance standards, including maintaining an active P&C Producer License.
• Participating in ongoing training to stay current on industry best practices and product updates.
• Acting as a subject‑matter expert for new product launches and policy changes.
• Contributing to knowledge‑base articles and FAQs to empower self‑service.
• Monitoring key performance indicators and reporting on trends to leadership.

Essential Qualifications

• Minimum of 2 years of experience in insurance claims processing or customer support within the P&C sector.
• Active P&C Producer License (or eligibility to obtain one within 90 days of hire).
• Proven ability to handle high‑volume, multi‑channel customer interactions with a focus on quality and efficiency.
• Strong analytical skills and meticulous attention to detail when reviewing claim documentation.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and claims management software.
• Self‑motivated, organized, and capable of working independently in a remote setting.
• Demonstrated commitment to continuous learning and professional development.

Preferred Qualifications

• Experience working in a pet insurance or related health‑care environment.
• Knowledge of state and federal P&C regulations and compliance requirements.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) to track performance metrics.
• Background in customer experience design or process improvement initiatives.
• Prior experience in a supervisory or mentorship capacity.
• Certification in claims handling or customer service excellence.

Skills & Competencies

• Customer‑Centric Mindset – Passion for helping people and a genuine love for animals.
• Problem‑Solving – Ability to assess situations quickly and propose effective solutions.
• Adaptability – Comfortable navigating changing priorities and evolving technology.
• Team Collaboration – Strong interpersonal skills to work cross‑functionally with remote teams.
• Time Management – Efficiently juggle multiple tasks while meeting deadlines.
• Technical Proficiency – Comfortable with cloud‑based tools, virtual collaboration platforms, and data entry.
• Compliance & Ethics – Adherence to regulatory standards and a commitment to integrity.
• Communication Excellence – Clear, concise, and empathetic communication across all channels.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote P&C Licensed Customer Care Specialist, you will have access to:

• Structured onboarding and continuous learning modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with senior leaders in claims, underwriting, and product management.
• Internal job boards and career path workshops to explore advancement into supervisory, analytical, or product roles.
• Annual tuition reimbursement for relevant certifications (e.g., Certified Insurance Counselor, Six Sigma).
• Regular hackathons and innovation challenges where you can propose new ideas to improve customer experience.
• Leadership development tracks for high‑potential employees.
• Cross‑functional project opportunities to broaden your skill set.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, collaborative team. We celebrate:

• Flexibility – Flexible work hours that accommodate your life and personal commitments.
• Community – Monthly virtual coffee chats, pet‑owner meet‑ups, and wellness webinars.
• Diversity & Inclusion – A workplace that values diverse perspectives and fosters belonging.
• Innovation – A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Recognition – Regular shout‑outs, peer‑to‑peer awards, and milestone celebrations.
• Well‑Being – Wellness stipends for gym memberships, meditation apps, or home office upgrades.
• Transparency – Open communication channels, regular town halls, and transparent decision‑making.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and claim resolution metrics.
• Health, dental, and vision insurance with a generous employer contribution.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and parental leave.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Employee assistance program (EAP) for mental health support.
• Annual company‑wide retreats and team‑building events.
• Professional development budget and tuition reimbursement.
• Access to a global network of experts and industry events.

How to Apply

Ready to make a difference in the lives of pet owners while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this job

Closing Statement

At brighthush, we’re more than a pet insurance provider—we’re a community that cares. If you’re a dedicated, licensed professional who thrives on helping others and loves animals, we want you on our team. Bring your expertise, your passion, and your drive for excellence, and together we’ll protect the bonds that make life richer.

We look forward to welcoming you to brighthush, where every call, chat, and email is an opportunity to make a lasting impact.