[Remote] Principal, Agentic Engineering Platform

Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, provides cloud-based solutions for search, security, and observability that help organizations use structured and unstructured data. Elastic is seeking a Principal, Agentic Engineering Platform to lead the development and lifecycle management of production-grade agentic systems that automate complex delivery workflows across its global services organization, including the DIMA migration automation platform.

Responsibilities

• Establish the technical vision and architectural standards for services agentic systems, ensuring automated tools enhance rather than replace engineering judgment
• Manage the platform roadmap and release schedule, overseeing stages from discovery and classification to quality assurance and rollout
• Develop multi-step workflows using LLM orchestration, tool integration, retrieval-augmented generation (RAG), and structured output processing
• Guide AI-assisted development workflows with tools like Claude Code and Codex, emphasizing issue-focused tasks, automated testing, and security reviews
• Design robust system architecture that addresses operational boundaries, potential failure modes, human approval steps, and long-term maintainability
• Create and maintain evaluation frameworks to assess agent performance across accuracy, reliability, response time, cost, and stability
• Implement tracing across tool calls, context assembly, and decision logic to troubleshoot and resolve production issues quickly
• Define quality benchmarks for professional services workflows and build system metrics to validate them
• Incorporate human review checkpoints wherever model output affects client deliverables or operational risk
• Ensure platform outputs generate clear evidence suitable for client deliverables, including proposals, statements of work, and project estimates
• Act as the key technical link between services platform engineering and delivery teams, working closely with stakeholders to seamlessly integrate agentic workflows into existing processes
• Partner with Services Practice Leads and the Global Specialist to turn operational strategies into practical tools

Skills

• 10+ years of experience in platform engineering, software engineering, or technical professional services roles
• Proven track record of deploying agentic or LLM-powered applications to production, with experience navigating the full deployment and optimization life cycle
• Practical experience with LLM orchestration, prompt engineering, tool integration, and RAG architectures
• Experience building evaluation systems, test suites, and monitoring tools for probabilistic models
• Familiarity with developer tooling (such as Claude Code or Codex) and agent framework patterns
• Strong Python engineering skills, with the ability to review backend services and data structures for production readiness
• Focus on security best practices, including access control, least privilege, air-gapped setups, and safe handling of sensitive customer data
• Strong communication skills, capable of explaining technical trade-offs and deployment risks to non-technical stakeholders
• Domain experience in SIEM, observability, or data migration (e.g., detections, ECS, Kibana Security, SPL)
• Familiarity with Elastic workflows, such as Kibana SIEM migrations, DIMA, or related migration tooling
• Experience using Elasticsearch as a retrieval or search layer within agentic systems
• Understanding of air-gapped environments and public-sector compliance requirements
• Background in developing technical enablement or training programs for engineering teams
• Relevant certifications across AI/ML, cloud platforms, or security technologies

Benefits

• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Elastic matches up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Minimum of 16 weeks of parental leave

Company Overview

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