[Remote] Principal Product Manager

Note: The job is a remote job and is open to candidates in USA. Bonterra empowers nonprofits and social impact organizations through technology that helps them raise more, engage supporters, and drive lasting impact. The Principal Product Manager will own a critical product area within the Fundraising Experiences business unit, leading product strategy, discovery, pricing, launches, and measurable customer and business outcomes. The role also guides cross-functional teams, uses data and AI-informed insights, and mentors junior product managers.

Responsibilities

• Define target markets and customer segments, identifying where Bonterra can win and how to differentiate
• Define and evolve a clear product vision, strategy, and roadmap aligned to Bonterra’s mission and business objectives
• Own and be accountable for product outcomes, including adoption, engagement, retention, and revenue impact
• Translate company-level goals and OKRs into focused product bets with clear success metrics
• Continuously assess market trends, competitive positioning, and emerging opportunities to inform strategy
• Partner with Design, Engineering, and Research to run continuous discovery, including customer interviews, usability testing, data analysis, and experimentation
• Identify and validate customer problems, test hypotheses, and ensure solutions deliver real customer and business value
• Develop deep understanding of nonprofit workflows, motivations, and constraints across different customer segments
• Own product packaging and pricing strategy, including tiering, monetization models, and value-based pricing; with the ability to navigate unique considerations of AI features
• Define clear, compelling product positioning and messaging that differentiates Bonterra in the market
• Continuously test and optimize pricing and packaging based on market feedback and performance
• Lead end-to-end product launches
• Collaborate closely with Engineering and Design to define solutions, scope work, and deliver iteratively
• Partner closely with Marketing, Sales, and Customer Success to drive successful go-to-market execution
• Measure and optimize go-to-market performance, including conversion, pipeline contribution, and adoption
• Measure and optimize go-to-market performance, including conversion, pipeline contribution, and adoption
• Maintain a healthy, prioritized roadmap focused on outcomes over output, making clear trade-offs when needed
• Ensure product requirements are clear, lightweight, and enable teams to move quickly without sacrificing quality
• Define and monitor key product metrics; use qualitative and quantitative data to guide prioritization and iteration
• Leverage experimentation and analytics to evaluate product performance and inform roadmap decisions
• Contribute to Bonterra’s use of AI-driven and data-informed capabilities, with an emphasis on responsible, customer-centric application
• Lead product launches in partnership with Marketing, Sales, and Customer Success, ensuring strong positioning and enablement
• Gather post-launch insights and continuously refine the product based on customer feedback and performance data
• Act as a trusted product leader and subject-matter expert for your product area
• Communicate clearly and persuasively with stakeholders at all levels, including executives
• Mentor and support junior product managers, contributing to a strong product culture grounded in learning and impact

Skills

• 8+ years of product management, product marketing, or a hybrid role experience building and scaling SaaS and AI-driven products, ideally in B2B or platform environments
• Demonstrated experience shipping AI-powered or ML-driven product features
• Practical fluency with AI tools and workflows — you use AI to do your own job better, not just as a talking point
• Proven experience owning product strategy and outcomes, not just feature delivery
• Strong discovery skills, including customer research, problem framing, and hypothesis-driven development
• Understanding of responsible AI principles — bias, fairness, transparency, privacy — and how to apply them in a product context without slowing teams down unnecessarily
• Experience working in agile, cross-functional teams with Engineering and Design partners
• Comfort using data to make decisions, define success metrics, and evaluate trade-offs
• Excellent communication and stakeholder management skills, with the ability to influence without authority
• Experience with modern product tools (e.g., Jira, Productboard, Amplitude, Looker, or similar)
• Passion for Bonterra's mission and interest in building technology that supports social impact organizations
• At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization
• Experience in nonprofit technology, fundraising, payments, or engagement platforms
• MBA or advanced degree (not required)

Benefits

• 15% Annual Bonus
• A comprehensive benefits package that supports your health, well-being and growth
• Bonuses, incentives, and equity may also be included as part of Bonterra’s total rewards package

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