[Remote] Procurement Manager, Operations

Note: The job is a remote job and is open to candidates in USA. Whistle Express Car Wash is seeking a Procurement Manager, Operations to support procurement for its fast-growing, multi-site operation. The role manages purchasing, supplier coordination, inventory visibility, contract and vendor management, reporting, process execution, and field support while driving cost reduction and procurement improvements.

Responsibilities

• Support purchase order creation, order tracking, receiving follow-up, and documentation across approved vendors and spend categories
• Help locations and functional teams navigate purchasing processes, approved materials, and ordering expectations
• Monitor open orders, delayed shipments, backorders, and exceptions; communicate updates clearly and escalate when needed
• Maintain accurate purchasing records so orders, receipts, invoices, and vendor communications are easy to track
• Serve as a day-to-day point of contact for vendors on order status, pricing questions, delivery timing, documentation, and service issues
• Support vendor onboarding, information updates, compliance documentation, and approved supplier records
• Track recurring cost, quality, delivery and supplier performance issues and help identify patterns that need manager review or supplier follow-up
• Partner with the Sr. Manager, Procurement & Strategic Sourcing to support supplier performance routines and contract compliance
• Lead supplier selection, negotiations, and contract commitments
• Oversee company wide RFQ/RFP’s across operations based vendor spend
• Drive cost-reduction initiatives and process improvements
• Lead cross functional Quarterly Business meetings with top spend suppliers
• Support inventory tracking, replenishment routines, materials planning, and site-level supply visibility
• Help monitor stocking levels, usage trends, shortages, obsolete items, and reorder needs across locations
• Work with field and finance partners to support accurate receiving, inventory records, and issue resolution
• Help maintain approved item lists, product details, pricing information, and ordering guidance
• Support the rollout and adoption of procurement tools, workflows, SOPs, job aids, and training materials
• Answer field questions, troubleshoot process issues, and help make ordering and receiving routines easier to follow
• Identify process gaps, recurring confusion, and opportunities to simplify the experience for location teams
• Partner with Operations, Finance, Accounting, IT, and other support teams to keep procurement work moving accurately and on time
• Maintain procurement trackers, reporting inputs, supplier data, item records, and purchase documentation
• Assist with reporting on purchasing activity, supplier performance, cost savings, inventory status, service levels, and open issues
• Use data and feedback to help identify where orders are delayed, processes are unclear, or vendors are not meeting expectations
• Bring forward risks, questions, and recommendations with enough context for leaders to act quickly

Skills

• 3-5  years of experience in procurement, purchasing, supply chain, inventory coordination, vendor management, finance operations, or related administrative support
• Strong attention to detail and ability to manage multiple open items, follow-ups, and deadlines at the same time
• Comfort working with purchase orders, invoices, vendor records, item lists, pricing information, and inventory data
• Clear communication skills with the ability to support field teams, vendors, and cross-functional partners
• Ability to identify issues, ask good questions, and escalate when a problem needs additional support
• Comfortable in Change Management environments, willing to challenge the status quo
• Strong Excel, reporting, and systems skills; experience with NetSuite or similar procurement, ERP, or inventory systems preferred
• Experience in a multi-site retail, automotive services, manufacturing, industrial services, QSR, hospitality, or distributed operations environment preferred
• Bachelor's degree in business, supply chain, operations, finance, or related field preferred

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