[Remote] Product Chief of Staff

Note: The job is a remote job and is open to candidates in USA. Smith.ai is hiring a Product Chief of Staff to partner with its Chief Product Officer and drive operational excellence across Product, Design, and Engineering. The role owns the R&D operating cadence, leads cross-functional strategic initiatives, and improves organizational alignment and execution.

Responsibilities

• Own the operating cadence across Product, Design, and Engineering, including quarterly roadmap planning, OKRs, leadership meetings, and decision tracking
• Drive accountability and follow-through, ensuring priorities stay on track and decisions turn into action
• Build and maintain a weekly product scorecard tracking key metrics, including shipping velocity, call quality, and activation
• Lead 2–3 high-priority initiatives each quarter, taking ambiguous problems from strategy through execution and measurable results
• Partner across Product, Engineering, GTM, and Client Success on initiatives such as new market opportunities, pricing and packaging, product launches, and company-wide AI adoption
• Keep distributed teams aligned, ensuring clear communication and coordination between US-based leadership and our Engineering organization in Spain
• Serve as a trusted thought partner to the CPO, bringing candid perspectives, identifying risks, and helping prioritize competing demands
• Anticipate challenges, resolve issues independently, and close loops that would otherwise require the CPO's attention
• Own product-related executive and board updates, translating complex information into clear insights, recommendations, and decisions
• Improve how teams collaborate, communicate, and execute as the organization scales
• Support product and design recruiting, organizational planning, and the integration of new teams and processes
• Drive clear internal communications around product priorities, decisions, and launches

Skills

• Exceptional judgment and discretion, with the ability to navigate sensitive business and organizational matters
• Relentlessly execution-oriented. You take ownership, close loops, and deliver results without needing to be chased
• Highly structured thinker and exceptional writer who can turn complex, ambiguous problems into clear recommendations and actionable plans
• Proven ability to influence senior leaders and drive accountability across teams without formal authority
• Strong business and product fluency, including financial metrics, customer data, and product analytics
• Comfortable operating at high speed, balancing competing priorities, and working across international time zones
• AI-native in how you work, using AI tools to analyze, automate, and significantly improve productivity
• Highly collaborative, low-ego, and effective in a remote-first environment
• Previous Chief of Staff, Business Operations, Strategy, or Product Operations experience at a high-growth startup
• Background in management consulting, investment banking, or a similarly analytical environment
• Experience in SMB SaaS, AI, voice technology, or legal tech
• Experience with product operations, roadmap planning, or cross-functional product launches
• Experience working with distributed or European teams

Benefits

• Equity
• Medical, dental, vision, and life insurance
• 401k
• Flexible Time Off program

Company Overview

• Smith.ai is a superior call answering and intake service for small and solo businesses. It was founded in 2015, and is headquartered in Los Altos, California, USA, with a workforce of 51-200 employees. Its website is https://smith.ai/.

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