[Remote] Product Designer, Payments

Note: The job is a remote job and is open to candidates in USA. Whatnot is hiring a Product Designer for its Payments team. The role designs checkout, payout, wallet, and other money-movement experiences for live commerce, partnering with cross-functional teams to improve trust, usability, and operational correctness.

Responsibilities

• Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile
• Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences
• Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution
• Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems
• Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces
• Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence
• Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns
• Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments

Skills

• 5+ years of experience in Product Design with a strong portfolio of shipped work
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces
• Experience in e-commerce, marketplace platforms, or supply chain management

Benefits

• Equity
• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary)
• Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work; company leave allowances run concurrently with country leave requirements which take precedence
• Option to work from an office hub (LA, SF, NYC, or Seattle) or remotely (U.S. only)

Company Overview

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