[Remote] Product Operations Associate

Note: The job is a remote job and is open to candidates in USA. EvenUp uses technology and AI to help personal injury lawyers and victims achieve faster settlements, higher payouts, and better outcomes. The Product Operations Associate will own the operational side of AI Communication Agents by shaping their roadmap, managing customer feedback, developing prompts and logic, and overseeing QA and audit processes.

Responsibilities

• Partner with the Product Manager and Engineering to shape the Communication Agents roadmap
• Own the client feedback loop: join customer calls, triage incoming issues, separate one-off complaints from real defects, and close the loop with law firms and Customer Success
• Write, iterate, and test agent prompts, scripts, logic, and configurations, shipping improvements with Engineering and Data Science while defining inputs, outputs, and escalation paths
• Build and maintain QA rubrics and audit processes, driving fixes through to resolution
• Handle reporting and ad hoc leadership requests as they arise

Skills

• 2+ years of experience in Product Operations, AI Operations, or Technical Program Management, having owned a product or operational surface end-to-end
• Hands-on experience prompting and evaluating LLM systems
• Experience building or running a QA/evaluation process, plus experience working directly with customers to translate their feedback into product changes
• Ability to hold a high quality bar under pressure in a fast-moving, non-deterministic environment, without needing a playbook handed to you
• Strong written communication skills

Benefits

• Equity
• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Company Overview

Company H1B Sponsorship