[Remote] Product Owner - Auto Dialer & Campaign Management

Note: The job is a remote job and is open to candidates in USA. RiVi Consulting Group L.L.C is seeking a Product Owner to lead product and delivery efforts for auto-dialer and outbound campaign management solutions. The role translates business needs into requirements, manages the product backlog, coordinates cross-functional delivery and testing, and supports production operations.

Responsibilities

• Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives
• Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations
• Gather, analyze, document, and prioritize business and functional requirements
• Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams
• Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs
• Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints
• Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives
• Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria
• Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off
• Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders
• Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution
• Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership
• Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions
• Maintain strong communication across business and technical teams throughout the product delivery lifecycle

Skills

• Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment
• Experience with auto-dialer, outbound calling, contact center, or campaign management solutions
• Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery
• Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment
• Strong requirements gathering, analysis, documentation, and problem-solving skills
• Experience coordinating QA testing and business UAT
• Ability to effectively partner with both business and technical stakeholders
• Strong written, verbal, presentation, and stakeholder-management skills
• Strong analytical skills with the ability to interpret data and translate findings into a clear business narrative
• Ability to create concise, executive-ready presentations and communicate complex information to both technical and non-technical audiences
• Experience with the Acqueon dialer platform
• Experience with Twilio or related communications platforms
• Experience working in the healthcare industry
• Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations

Company Overview

Company H1B Sponsorship