[Remote] Professional Liability - Allied Healthcare Risk Management Director

Note: The job is a remote job and is open to candidates in USA. The Hanover Insurance Group is seeking an Allied Healthcare Risk Management Director to support its Healthcare Professional & General Liability portfolio. The role evaluates clinical and operational risks at healthcare organizations, provides consultative risk improvement guidance, and partners with underwriting, claims, agents, and insureds to improve account and portfolio performance.

Responsibilities

• Conduct risk assessments of prospective and existing healthcare organizations, including evaluation of clinical operations, resident/patient safety programs, staffing models, loss experience, quality assurance processes, and risk management controls
• Perform on-site facility evaluations for higher-hazard or complex healthcare accounts, including nursing homes, assisted living facilities, independent living communities, pharmacies, health centers, DME providers, home healthcare providers, and other healthcare organizations
• Analyze loss trends, claims activity, regulatory actions, survey results, licensing concerns, and quality indicators to identify key drivers of healthcare professional liability exposure
• Identify operational, clinical, and regulatory risks and provide recommendations to improve resident/patient safety, reduce loss exposure, and strengthen risk management practices
• Develop and deliver consultative risk management services, including written reports, action plans, educational resources, and presentations for insureds, agents, underwriting, and internal stakeholders
• Participate in new business and renewal underwriting meetings, providing an independent risk management perspective regarding account quality, operational controls, management effectiveness, and loss potential
• Collaborate with underwriting and claims partners to evaluate emerging healthcare risks, significant losses, adverse trends, and challenging accounts
• Assess and provide guidance regarding key healthcare exposures, including:
• Write white papers, risk alerts, educational materials, and presentations to support The Hanover's healthcare risk management strategy
• Support and enhance risk management platforms, including hotline support, educational resources, and client service offerings
• Provide strategic leadership in developing healthcare risk management programs, underwriting guidance, and portfolio initiatives
• Provide input to leadership regarding healthcare risk trends, loss drivers, service strategies, and portfolio performance
• Maintain knowledge of healthcare regulations, industry best practices, emerging exposures, and professional liability trends through ongoing professional development and industry participation

Skills

• Clinical healthcare background required
• Registered Nurse (RN)
• In addition, candidates should possess experience in at least one of the following areas: healthcare risk management, patient safety, quality management, long-term care administration, healthcare operations, or a related healthcare field
• Five or more years of experience in healthcare operations, healthcare risk management, patient safety, quality management, claims, or healthcare professional liability
• Strong presentation and training skills
• Ability to analyze clinical, operational, and loss information and translate findings into practical risk management recommendations
• Knowledge of long-term care, senior living, home healthcare, and allied healthcare operations preferred
• Experience conducting healthcare facility assessments, surveys, audits, or accreditation reviews preferred
• Professional designations such as CPHRM, ARM, CPCU, or equivalent are desirable

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• On-the-job experiences, personalized coaching, and learning and development programs

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