[Remote] Program Administrator

Note: The job is a remote job and is open to candidates in USA. YMCA of San Diego County provides youth and family services, including support for grandparents and relatives raising children. The Program Administrator provides daily administrative and clerical support for the Kinship Support Program, including documentation, reporting, scheduling, communication, compliance, and coordination with program staff and partners.

Responsibilities

• Manage and perform administrative and clerical functions, potentially including billing, data entry, program reporting, compliance, communication, scheduling, event coordination, new employee support, resource maintenance, and/or record-keeping duties specific to the program
• Ensure accurate and timely documentation and processing
• Adhere to federal, state, contract, program, and company policies, procedures, and regulations
• Provide timely and consistent communication
• Assist in resolving program issues and reconciling discrepancies as necessary
• Manage time and priorities effectively to meet deadlines and deliver quality projects
• Maintain consistent levels of service, coordinating with program staff as necessary
• Work independently and as a team member to create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants
• Perform other administrative tasks as assigned and assist with maintaining proper document storage and auditing
• Participate in and attend all required staff meetings, trainings, YMCA staff development events and appropriate agency-wide committees

Skills

• 20-30 hours a week Monday-Friday within the hours of 8:30am-5pm
• Remote (must work within San Diego County Region)
• Monthly in person meetings/trainings
• Associate's degree or two (2) years' equivalent related experience required AND
• A minimum of two (2) years' work experience required in:
• One (1) year of experience with coordinating administrative processes and/or project coordination
• One (1) year of experience with direct customer service support
• Proficiency in Microsoft Office and general office equipment required
• Motivated and proactive in achieving results in a fast-paced environment
• Strong customer service skills, sensitivity to at-risk populations, and cultural competency
• Exceptional verbal and written communication skills
• Ability to manage competing priorities effectively
• Capability to work collaboratively with internal and external partners to establish and sustain productive working relationships
• Must be detail-oriented with strong time management and organizational skills
• Demonstrates initiative, resourcefulness, and problem-solving skills
• Must be self-aware, flexible, adaptable, and teachable
• Ability to work with confidential information
• Ability to stay organized, focused, and positive while working on multiple projects and tasks
• Visual acuity to read digital, printed, and handwritten materials
• Auditory ability to engage in extensive telephone and direct communication
• Ability to perform repetitive updates to physical and computer files with proper documentation
• Ability to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities
• Billingual in Spanish preferred

Benefits

• Remote work within the San Diego County Region
• Monthly in person meetings/trainings

Company Overview