(Remote) Program Coordinator - Student Financial Aid

%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EThe Student Financial Aid Department at West Virginia University is currently accepting applications for a Remote%26nbsp;Program Coordinator.%3Ci%3E%3Cstrong%3E %3C/strong%3E%3C/i%3EThis person will assist with the administration of financial aid and scholarship funds, including awarding funds to eligible students. This role will review required documentation and make necessary updates to ensure the accurate awarding of federal, state, institutional and private funds. This position interacts with other EM staff, related institutional offices and external agencies to ensure efficient, accurate, and timely delivery of funds for students. %26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EWe strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E37.5-hour work week%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E13 paid holidays%26nbsp;(%3C/span%3E%3C/span%3E%3Ca href=%22https://talentandculture.wvu.edu/benefits-and-compensation/holiday-schedule%22%3E%3Cspan style=%22color:#045FAB;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3Estaff holiday calendar%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E)%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E24 annual leave (vacation) days per year (%3C/span%3E%3C/span%3E%3Ca href=%22https://talentandculture.wvu.edu/benefits-and-compensation/time-off/ee-leave%22%3E%3Cspan style=%22color:#045FAB;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3Eemployee leave%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E)%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E18 sick days per year%26nbsp;(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EWVU offers a range of%26nbsp;%3C/span%3E%3C/span%3E%3Ca href=%22https://talentandculture.wvu.edu/benefits-and-compensation/insurance-plans%22%3E%3Cspan style=%22color:#045FAB;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3Ehealth insurance and other benefits%3C/span%3E%3C/span%3E%3C/a%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for%26nbsp;%3C/span%3E%3C/span%3E%3Ca href=%22https://talentandculture.wvu.edu/benefits-and-compensation/retirement%22%3E%3Cspan style=%22color:#045FAB;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3Emore retirement benefits information%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E? Check out retirement health insurance benefits, retirement income, and FAQ’s.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;vertical-align:middle;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EWellness programs%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat You%27ll Do%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAdminister the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EEmploy professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student’s current family financial situation.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECommunicate clearly about documentation students/parents need to provide, updates systems to reflect needed documentation. Reviews documentation once received, verifies we have received the necessary information, makes reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student’s eligibility. Documents situation and changes/adjustments that are made.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECollaborate with team-members to determine daily priorities, and division of work based on the established expectations of management. %26nbsp;Communicates clearly with team and other SFS staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EResolve complex problems by analyzing documents and researching federal, state and institutional policies and regulations.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EManage conflicts and resolve complaints and develop prevention strategies.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EDesign, develop and implement educational service programs related to financial aid and scholarships.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECounsel and thoroughly explains processes to customers via in-person, online or telephone.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ERespond to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed. %26nbsp;Routinely answers “acknowledged” and “In Process” tickets and assists with tickets during peak times.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EContinually monitor the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EContinually monitor the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ETrain staff in areas of expertise.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPerform other related duties as assigned by supervisor and other senior SFS staff.%3C/span%3E%3C/li%3E%3C/ul%3E

• Bachelor's degree 

• A minimum of three (3) years of related experience involving:

  • Working in a fast-paced, high-volume customer-oriented role
  • The review, critique, and analysis of customer information which leads to sound decisions
• Any equivalent combination of related education and/or experience will be considered.

• All qualifications must be met by the time of employment.  

Preferred Qualifications

• Experience with various technologies such as Word, Excel, complex information systems, and/or relational databases to analyze data necessary to resolve issues is strongly preferred
• Experience with the Banner Student Information System is desired
• Experience working in higher education or related field in an administrative, data-driven field with preference given to applicants with document review requiring analytical ability and professional judgment

Knowledge, Skills & Abilities

• Must have problem solving skills that include:
  • Ability to work on multiple tasks while exercising sound analytical and professional judgment
  • Ability to effectively prioritize work tasks
  • Excellent analytical skills
  • An attention to details
  • Strong organizational skills
  • Ability to establish and/or follow established priorities
  • Ability to work with and meet deadlines
  • Ability to understand, interpret and follow complex instructions
  • Ability to work as part of a collaborative team
  • Ability to effectively communicate and interact with people of all ages and diverse backgrounds
  • Strong mathematical and analytical skills
  • Ability to document work performed
• Environmental skills that include:
  • Ability to work in a fast-paced, team-oriented, student-centered environment
  • Ability to adapt to ever-changing priorities
  • Strong computer skills, including but not limited to, Word, and Excel
  • Ability to exhibit professionalism, at all times

*!%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:970px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22wvu_requirements-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22wvu_requirements-value%22 formfieldid=%22wvu_requirements%22%3E%3Cul style=%22margin:12px 0px;padding:revert;%22%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMust be able to obtain and maintain access to federal databases such as, but not limited to, FAA Access, COD and NSLDS%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3C/div%3E *!

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Details Job Posting: Sep 21, 2026 Posting Classification: Non-Classified Exemption Status: Exempt Benefits Eligible: Yes Schedule: Full-time

Bachelor's degree and 3+ years related experience in customer-oriented roles with document review and analysis; must obtain access to federal databases; strong computer skills including Word and Excel.

Key Responsibilities

• administering financial aid
• reviewing documentation
• counseling students

Skills & Tools

Microsoft Word, Microsoft Excel, Banner Student Information System

Job Details

• Category: Administrative & Clerical Support
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — West Virginia, United States
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About West Virginia University

A public research university committed to student success and community impact. — Industry: Education

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