[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. SMX Services & Consulting, Inc. is seeking a Program Manager to oversee customer-facing telecom implementation programs. The role is responsible for evaluating and developing programs, executing plans, tracking projects, resolving conflicts, coordinating solution implementation across countries, and managing documentation.

Responsibilities

• Review and analyze program objectives and requirements
• Identify internal stakeholders and require organizational support
• Understand the basic technical requirements of the project
• Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer's xpectations
• Communicate customer requirements
• Establish a baseline of shared objectives and expectations
• Define schedules and completion timeframes
• Ensure proactive, timely customer communication
• Position oneself as the primary client interface
• Lead Implementation Team
• Oversee configuration management and change control
• Supervise team members' documentation and task completion in relevant systems to ensure accurate status and billing trigger
• Provide accurate Project Scopes and Meeting Minutes to all stakeholders
• Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes
• Manage customer's demands and possible opposition to meet such demands
• Handle project planning according to deviations from the original schedule
• Ability to contain and deflect aggressive behaviors from customers and internal stakeholders, which may arise under high-pressure situations
• Document all information needed for a clean implementation and transition to maintenance teams in different countries
• Define human and material resources to implement solutions
• Coordinate interaction between different systems and people in several countries
• Attend testing and implementation calls and online meetings
• Adhere to customer's schedules, mostly in Latin America
• Manage documentation efficiently to comply with tight delivery frames
• Prepare implementation reports in standard and non-standard formats

Skills

• Bachelor's Degree, Engineering or equivalent experience in Telecom field
• Bilingual, with fluency in both English and Spanish
• 1-3 years of customer interface experience preferably in related area
• CCNP - Cisco Certified Network Professional
• Certified Project Management Professional (PMP)-PMI

Benefits

• This position may be performed remotely from any of the following countries: Argentina, Colombia, Chile, Costa Rica, Ecuador, Guatemala, Mexico, or Peru.

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