REMOTE: Program Manager

Hello, Position: Program Manager Location: 100% Remote Duration: 6+months Job Description: Experience 15+ years overall, with significant experience managing complex, multi- workstream technology programs Domain Healthcare Payor / Health Insurance Key Responsibilities: 1. Overall Program Leadership & Orchestration Own the integrated program plan across CCaaS implementation, chatbot/core-platform integration, Operations readiness, and transition activities. Establish clearly defined program-level milestones, dependencies, governance, and success criteria. Partner with individual Project Managers to keep their workstream plans aligned with overall program objectives and timelines. Maintain the overall program critical path and proactively identify risks to major program milestones. Evaluate decisions or delays in any one workstream for their impact across the other workstreams. Stay focused on the overall business outcome rather than managing individual workstream activities. 2. Workstream Coordination & Dependency Management Liaise regularly with the Project Managers responsible for each workstream. Establish an effective cadence for cross-workstream planning, status reviews, dependency management, and escalation. Ensure Project Managers identify and actively manage risks, issues, assumptions, dependencies, and decisions within their areas. Identify cross-workstream dependencies and integration points that may not be visible within individual project plans. Required Qualifications: 15+ years of overall experience in technology delivery, program management, consulting, or related disciplines. Significant experience leading large, complex, multi-workstream technology transformation programs in the Payor domain. Demonstrated experience managing through Project Managers and Workstream Leads, rather than directly managing every project activity. Strong experience establishing integrated program plans and managing dependencies across multiple parallel projects. Experience with enterprise technology implementations involving multiple vendors, platforms, business teams, and technology teams. Experience overseeing application implementation, integration, and operational-transition programs. Strong understanding of program governance, RAID management, dependency management, change control, and executive reporting. Excellent executive-level written and verbal communication skills. Strong customer-facing communication and stakeholder management capabilities. Ability to synthesize complex technical and operational information into clear executive-level messaging and decisions. Proven ability to influence stakeholders and drive accountability across teams without relying on direct reporting relationships. Experience managing distributed teams and stakeholders across multiple locations. Preferred Qualifications: Experience within healthcare payor, health insurance, or healthcare technology environments. Experience overseeing CCaaS/contact-center transformation programs. Familiarity with platforms such as Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, or comparable CCaaS platforms. -- Thanks & Regards, Jeeva K (Sr Technical Recruiter) | Conch Technologies, Inc |