[Remote] Program Manager, Deal Operations

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses that provides payment and revenue-growth solutions. The Program Manager will lead global deal lifecycle transformation programs, govern CPQ processes, manage change activities, and identify improvements across go-to-market teams while coordinating cross-functional stakeholders and driving executive decisions.

Responsibilities

• Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
• Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests
• Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
• Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
• Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
• Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
• Make exec level recommendations and drive decisions, where necessary

Skills

• A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
• Experience with deal management processes, deal process related root cause analysis, and commercial agreements
• 7+ years of experience in program management, business operations, management consulting or a related discipline
• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
• The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
• Enthusiastic “roll up your sleeves” mentality
• Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness
• Comfort with Excel and/or Google Sheet for analyzing large datasets
• Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
• Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
• Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
• A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
• You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
• Prior experience with payments and/or SaaS

Benefits

• Regularly work from home rather than a Stripe office for remote employees located 35 miles (56 kilometers) or more from one of Stripe’s offices.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Company Overview

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