[Remote] Program Manager, HUB Operations

Note: The job is a remote job and is open to candidates in USA. Valeris, Inc. provides life sciences commercialization and patient support services. The Program Manager serves as the primary client contact for pharmaceutical programs, overseeing day-to-day operations and staff, managing client relationships, and ensuring program delivery meets contractual requirements.

Responsibilities

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Manage day-to-day activity of program operations, including supervision of staff
• Directly or through supervisors, drive assigned performance responsibilities of team and team members
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
• Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards
• Strong ability to prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Contribute to the analysis and writing of client reports and other deliverables
• Present program data, information, and insight to internal and external customers on a regular basis
• Participate with Hub Services leadership and client team on initiatives to improve process and performance
• Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed
• Utilize Valeris’ values as the driving force behind the team’s success
• Perform additional tasks or projects as assigned

Skills

• Bachelor's degree in relevant discipline or equivalent work experience
• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Strong technical aptitude and experience working in various CRM software platforms
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Flexibility to travel as needed

Benefits

• Remote work in the United States
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs (full-time employees)
• Additional health support, including telehealth and Employee Assistance Program (EAP) services (full-time employees)
• Company match on Health Savings Account contributions (full-time employees)
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 (full-time employees)
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability (full-time employees)
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting (full-time employees)
• Paid Time Off (PTO) and Sick Leave to support work-life balance (full-time employees)
• Nine paid holidays plus two floating holidays (full-time employees)
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• A company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Company Overview

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