[Remote] Program Manager IV – AWS Connect, Telephony

Note: The job is a remote job and is open to candidates in USA. Centene Corporation is a healthcare organization focused on improving access to care and supporting member and provider services. The Program Manager IV will lead the enterprise-wide migration of contact center and telephony platforms from Avaya to AWS Connect, managing complex programs, cross-functional teams, risks, budgets, and executive communications.

Responsibilities

• Lead large-scale, cross-functional projects for implementation, migration, and process improvement, including working with organizational leaders to support evolving business and technology strategies. Oversee all aspects of program planning, management, and execution (scope, schedule, budget, and resources). Create comprehensive timelines and ensure project teams maintain appropriate deliverables while adhering to project management standards. Drive successful delivery of enterprise telephony and contact center transformation initiatives, including AWS Connect migration programs
• Drive large scale projects by coordinating the work of one or more project managers/business analysts who are managing the individual workgroups (Operations, Finance, Benefit Operations, etc.) involved in the project
• Create meaningful dashboards for executive level updates and project status.  Work with teams to create reports for ongoing analytics post project implementation
• Create and deliver best practices and training information to indirect reports (when applicable), peers, and other employees. Partner with training teams to create and review training materials
• Prepare and deliver documents for Program Steering Committees to the Executive team. Work with functional business teams’ leaders to assess program risks and issue escalate as needed to the leadership level
• Proactively manage areas such as risk, budget/forecast, dependencies, etc. Prepare strategic analysis of potential business and/or operational opportunities as needed
• Serve as the first escalation point for project issues and risks. Work directly with the project teams to resolve issues and create risk mitigation plans. Escalate well-formulated issues and risks to leadership. Effectively communicate business and technology issues and solutions

Skills

• Bachelor's degree in related field or equivalent experience required
• 8+ years of Program or Project Management experience required
• Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required
• Proficiency in MS Office applications and project management tools required
• Experience with telephony platforms and contact center technologies expected
• Master's degree preferred
• Healthcare experience and/or managed care experience preferred
• Project Management Professional (PMP) or Program Management Professional (PgMP) preferred
• Proven track record leading complex IT projects and programs in a high visibility, enterprise environment
• AWS Connect (Amazon Connect) implementation, migration, or support experience strongly preferred

Benefits

• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules

Company Overview

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