Remote Property & Casualty Licensed Customer Care Specialist – Claims Processing & Policy Support – 2+ Years Experience – Join brighthush

About brighthush

brighthush is a forward‑thinking pet insurance provider that blends cutting‑edge technology with a heartfelt commitment to animal lovers worldwide. With a rapidly growing customer base and a culture that values innovation, empathy, and continuous learning, brighthush is redefining what it means to protect pets and their families. As we expand our reach, we’re looking for dedicated professionals who share our passion for exceptional service and want to make a tangible difference in the lives of pet owners.

Why This Role Matters

As a Remote Property & Casualty (P&C) Licensed Customer Care Specialist, you will be the frontline advocate for our policyholders. You’ll guide them through claims, explain coverage nuances, and help them navigate policy changes—all while upholding the highest standards of accuracy and compassion. Your expertise will directly influence customer satisfaction, retention, and the overall reputation of brighthush as a trusted partner in pet care.

Key Responsibilities

• Claims Support: Review, evaluate, and process P&C claims in a timely and compliant manner, ensuring all documentation meets regulatory and company standards.
• Coverage Explanations: Provide clear, concise explanations of policy terms, coverage limits, exclusions, and benefits to policyholders, helping them make informed decisions.
• Policy Management: Assist customers with policy changes, renewals, and cancellations, updating records accurately in our CRM system.
• Customer Interaction: Handle inbound calls, emails, and chat inquiries with professionalism, empathy, and a solution‑oriented mindset.
• Compliance & Documentation: Maintain meticulous records of all interactions, ensuring adherence to state licensing regulations and internal audit requirements.
• Collaboration: Work closely with Underwriting, Claims, and Billing teams to resolve complex issues and streamline processes.
• Continuous Improvement: Identify trends, propose process enhancements, and contribute to the development of knowledge bases and training materials.
• Performance Metrics: Meet or exceed key performance indicators such as call resolution time, customer satisfaction scores, and compliance audit results.

Essential Qualifications

• Active Property & Casualty license in the state of employment.
• Minimum of 2 years’ experience in insurance claims processing, customer support, or a related field.
• Strong understanding of P&C insurance products, claims workflows, and regulatory requirements.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated ability to work independently in a remote setting, managing time and priorities effectively.
• High level of integrity, confidentiality, and professionalism.

Preferred Qualifications

• Experience in a pet insurance or related specialty insurance line.
• Knowledge of state-specific P&C regulations and compliance frameworks.
• Previous exposure to remote customer service environments and virtual collaboration tools.
• Certifications such as Certified Insurance Counselor (CIC) or Certified Claims Professional (CCP).
• Multilingual capabilities, especially in Spanish or other widely spoken languages.

Core Skills & Competencies

• Analytical Thinking: Ability to assess claim details, identify discrepancies, and recommend appropriate actions.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building long‑term relationships.
• Problem‑Solving: Creative approach to resolving customer issues while adhering to policy guidelines.
• Attention to Detail: Meticulous record‑keeping and data entry to maintain audit readiness.
• Adaptability: Comfortable navigating evolving processes, technologies, and regulatory changes.
• Team Collaboration: Strong interpersonal skills to collaborate across departments and support shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Care Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on new products, regulatory updates, and advanced customer service techniques.
• Cross‑functional projects that expose you to underwriting, product development, and data analytics.
• Clear career pathways to roles such as Senior Claims Analyst, Customer Experience Manager, or Product Specialist.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaboration tools like Slack, Microsoft Teams, and Zoom.
• Flexible work hours that accommodate different time zones and personal commitments.
• A culture of transparency, where ideas are welcomed and decisions are data‑driven.
• Regular virtual social events, wellness challenges, and community volunteer opportunities.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid parental leave and family‑support benefits.
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) policy to support work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Pet‑friendly perks such as pet insurance discounts and a pet‑friendly office policy for those who choose to work onsite.

How to Apply

If you’re ready to bring your P&C expertise, customer‑first mindset, and passion for pets to a dynamic, growth‑oriented team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush through our careers portal. Let’s build a brighter future for pet owners together.

Join brighthush Today!

Become part of a company that values integrity, innovation, and the well‑being of pets and their families. Your expertise will help protect the bonds that matter most. Apply now and start your journey with brighthush.