[Remote] QA Analyst - LOIS for Word

Note: The job is a remote job and is open to candidates in USA. Filevine is hiring a QA Analyst to own quality for LOIS for Word, its AI-powered legal drafting product. The role builds the product’s test strategy, processes, and automation, evaluates AI output and document behavior, and partners with product, engineering, and legal experts to improve quality throughout development.

Responsibilities

• Define and own the test strategy, process, and QA playbook for the product
• Move QA upstream by partnering with product and engineering early, so test plans are ready before features ship
• Evaluate AI output quality across dimensions like accuracy, citation reliability, and appropriately scoped reasoning
• Design and maintain evaluation sets that account for non-deterministic output and catch regressions over time
• Test how AI-generated edits apply to documents, including accuracy and formatting fidelity across document structures
• Build automated guardrails integrated into CI/CD that cover critical flows
• Write structured, reproducible bug reports
• Partner with legal domain experts to understand how different customer types use the product, and translate that into test coverage
• Approach QA with a product and design mindset. If something works but could be better, we want to hear it
• Compare behavior across product surfaces and document discrepancies

Skills

• 2+ years of QA experience, including ownership of test strategy for a product or major feature area
• Track record of building QA process and automation from scratch in a fast-moving environment
• Comfort operating in high ambiguity, where features ship quickly and you figure out how to test them fast
• Strong analytical and problem-solving skills, with attention to both functional correctness and AI output quality
• Ability to reason about non-deterministic systems and define what "correct" means when there's no single right answer
• Excellent written communication, with the ability to write clear, concise, actionable bug reports backed by evidence
• Experience with bug tracking tools and test management workflows
• Experience testing AI or LLM-based products, especially for output accuracy and eval design
• CI/CD experience setting up pipelines and release gates for automated tests
• A design or UX sensibility, with an eye for where product workflows could be smoother
• Prior experience in legal technology or comfort reading legal contracts
• Programming experience beyond test automation

Benefits

• Remote or option to be hybrid/in-office in San Francisco, New York, Chicago, or Salt Lake City
• Medical, Dental, & Vision Insurance (for full-time employees)
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag

Company Overview

Company H1B Sponsorship