Remote Position
[Remote] REMOTE ENTRY LEVEL CLIENT LIAISON - LEGAL INTAKE
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Phaxis is recruiting for an unnamed high-profile law firm. The entry-level Client Liaison will serve as a first point of contact for prospective and existing clients, handling intake calls, gathering case information, coordinating documentation and follow-ups, and providing compassionate customer service.
Responsibilities
- Handle a high volume of inbound and outbound calls with prospective and existing clients
- Gather and accurately document detailed client and case information
- Pre-qualify potential clients based on established case criteria
- Follow up with clients to obtain medical records and other required documentation
- Enter and update information in the firm's case management system
- Send legal documents and coordinate follow-up appointments and communications
- Provide professional, compassionate customer service while handling sensitive information
- Escalate complex questions or concerns to the appropriate legal team
- Assist with data entry, filing, and other administrative tasks as needed
Skills
- Excellent verbal communication and active listening skills
- 1-2 years of Client Relations/ Legal Intake/ Customer Service
- Strong customer service skills and a professional, empathetic approach
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and accurate data-entry skills
- Excellent computer skills; proficiency with Microsoft Office
- Bachelor's degree
Benefits
- Remote work
Company Overview