[Remote] Remote Pennsylvania Customer Service

Note: The job is a remote job and is open to candidates in USA. Answering Service Care provides live answering and communication services for businesses. The Answering Service Agent handles inbound and outbound calls, gathers and documents information, schedules appointments, dispatches messages, and supports customers through chat, SMS, and email.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Skills

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Benefits

• Remote work in Pennsylvania
• A people-first culture that values long-term relationships and career growth
• Industry-leading training to build expertise across multiple industries
• Career stability and advancement opportunities
• Weekly direct deposit
• Weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)
• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

Company Overview