Remote Position
Remote Retention Agent
🌍 Remote · United States
💼 Full-time
About the position US Service Animals and Dog Academy are both looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success. Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.
Responsibilities
- Develop and implement retention strategies to reduce cancellation rates
- Handle cancelation requests and create customized solutions to retain clients
- Conduct save calls and retention outreach
- Monitor client engagement and identify at-risk accounts
- Strong communication skills and a solution-focused attitude
- Ability to manage tasks like scheduling and case management
- Match clients with trainers based on needs and availability
- Manage schedules for virtual and in-person sessions
- Provide customer support through calls, emails, and live chats
- Assist trainers with administrative tasks and problem-solving Requirements
- Proven track record in customer retention or refund prevention
- Strong negotiation and problem-solving abilities
- Excellence in identifying and addressing client concerns before they lead to cancellations
- Have a genuine love for animals
- Strong communication skills and a solution-focused attitude
- Ability to manage tasks like scheduling and case management Benefits
- full-time benefits
- retention bonuses
- Positive, supportive work environment Apply tot his job