[Remote] Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. NWN is an AI-powered technology solutions provider serving public and private organizations with technology modernization solutions. The Sales Operations Specialist assists with sales orders, opportunity management, forecasting, quoting, vendor registrations, and order processing while coordinating with sales, presales, finance, and service delivery teams.

Responsibilities

• Work with Sales to help with Opportunity management in SalesForce to keep info updated for forecasting requirements that roll up to executive management on a weekly basis
• Support of a “primary territory”, but may also be asked to support another area anywhere in the US
• Review weekly the SalesForce reports to ensure supported territory deals are updated
• Assist Sales/Pre-sales in supporting the use of SalesForce reports
• Actively work with Sales Support – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated
• Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs
• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting
• Frequent interaction with sales, presales, finance and service delivery
• Working understanding of the Order Process, ensuring when quotes are build all content is captures and orders are submitted in a timely manner
• Other responsibilities as assigned

Skills

• * 4 – 10 years' experience in the IT industry
• * Possesses a Sales DNA and understands how to positively impact Sales Velocity
• * Product and recurring bookings experience is preferred or proven knowledge in other positions
• * Skills working with SalesForce, with Sales/Pre-sales in forecasting/quoting position
• * Knowledge of vendor partner programs and processes
• * NetSuite, Salesforce, Excel, Word, Outlook and PowerPoint experience
• * Thorough knowledge of the NWN Opportunity to Cash process or ability to quickly learn
• * Excellent communication skills
• * Excellent problem solving/dispute resolution skills required
• 4 – 10 years' experience in the IT industry
• * Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness
• Remote: Job duties are performed from the employee's home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies
• Travel:  Occasional
• Requires Overtime - Occasional
• * OEM relationship experience (Preferred)
• * Knowledge of sales cycles and commission (Preferred)
• * Knowledge of how Account Executives are motivated and comfortable working with Account Executives (Preferred)
• * Project management skills (Preferred)
• * Time and priority management skills (Preferred)

Benefits

• Medical plans
• Dental plans
• Vision plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Disability insurance
• Life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Employee Assistance Program (EAP)
• Accident coverage
• Critical illness coverage
• Long-term care coverage
• Hospital indemnity coverage
• Legal protection
• Identity theft protection
• Pet insurance
• Supplemental life insurance
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles

Company Overview