[Remote] Sales Support Engineer

Note: The job is a remote job and is open to candidates in USA. Epoch Concepts is hiring a customer-facing Sales Support Engineer to support its Air Force, Space Force, and Army sales teams. The role gathers customer requirements, helps design enterprise IT solutions, supports sales pursuits and technical inquiries, and develops toward a Solution Architect role.

Responsibilities

• Serve as the dedicated Sales Support Engineer for Epoch’s Air Force, Space Force, and Army account teams, partnering closely with the assigned sellers and Solution Architects
• Participate in customer meetings, technical discovery sessions, and on-site visits (up to 25% travel) to gather requirements and translate them into solutions
• Collaborate with sales teams to create a winning strategy for each pursuit
• Support enterprise and data center opportunities (servers, storage, networking, and related infrastructure) in addition to end-user compute
• Support Sales Representatives, Solution Architects, Customers and Distributors with technical questions
• Assist Inside Presales in Technical/Administrative tasks
• Understand customers’ mission needs and identify sales opportunities
• Answer customers’ questions and provide additional information
• Explain and demonstrate features of products and services to both technical and non-technical audiences
• Utilize an extensive portfolio to design solutions
• Act as a technical resource to help the sales organization meet and exceed its objectives
• Use vendor configuration tools and AI-assisted workflows to build solutions for customers and prospects:
• Server, storage, and networking configurations
• Laptop and desktop configurations
• One-off part requests (cabling, transceivers, peripherals, monitors, etc.)
• RFQ responses for direct purchase
• Create diagrams (Visio):
• Rack Elevations
• Cabling Diagrams
• Solution/architecture diagrams
• Participate in training as required to meet overall objectives:
• Attain vendor certifications and specializations
• Remain current on new and competitive products, technology, and service offerings from both Epoch Concepts and vendors
• Build Solution Architect-level skills through mentorship from senior Solution Architects
• System Administration duties on switches, routers, servers, and other miscellaneous equipment
• Other duties as assigned

Skills

• Detail-oriented, dependable, and able to exercise sound judgment
• Comfortable engaging with customers and participating in technical conversations
• Strong organizational and time management skills with the ability to prioritize effectively
• Clear written and verbal communicator across technical and non-technical audiences
• Analytical, resourceful, and confident solving problems and making decisions under pressure
• Collaborative and able to work effectively with teammates, customers, and vendors
• Receptive to feedback and adaptable to changing priorities and business needs
• Eager to learn, grow technical expertise, and develop toward a Solution Architect role
• Must be eligible for security clearance
• Experience in an IT technical capacity, ideally in a customer-facing or presales role
• Strong presentation and interpersonal skills; comfortable representing Epoch in front of customers
• Experience in creating technical diagrams (Visio)
• High proficiency with Microsoft Office 365
• Experience in Systems Architecture or technical role in projects
• Due to the nature of our business, applicants must be United States citizens
• Familiarity with DoD customers, particularly the Air Force, Space Force, or Army, is a plus
• Experience using AI tools to accelerate technical work is a plus
• BS in Computer Science or related discipline from an accredited college or university is desired
• Experience in System Administration is preferred

Benefits

• Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
• Wellness program
• 401k with Company match
• Flexible Paid Time Off
• 12 Paid Holidays
• Life Insurance and Disability Coverage
• On site gym (Littleton facility)
• On-Going Training & Development
• Voluntary benefits
• Resources to help you make cost-effective decisions for you and your family
• REMOTE, based in CO

Company Overview