[Remote] Salesforce Product Manager/BA - Health Cloud

Note: The job is a remote job and is open to candidates in USA. Progile Tech is seeking a Salesforce Product Manager to support the strategy, development, and delivery of priority CRM capabilities across the US CRM ecosystem. The role translates customer and field needs into product enhancements, manages the product backlog, and drives Agile delivery while ensuring governance, privacy, and compliance.

Responsibilities

• Own and drive end-to-end delivery of assigned CRM capabilities, including field productivity, customer engagement workflows, and medical engagement, from discovery through release, hypercare, enhancements, and ongoing maintenance
• Translate business needs and stakeholder insights into prioritized product features, user stories, acceptance criteria, and success measures
• Manage and refine the product backlog, including prioritization, dependencies, refinement cadence, and definition of ready/done
• Drive Agile execution by coordinating delivery teams, tracking progress, removing blockers, managing scope trade-offs, and ensuring predictable, high-quality releases
• Partner with CRM Product Managers, architecture, analytics, privacy/legal, and commercial/medical stakeholders to align requirements, sequencing, and release readiness
• Identify process improvements and user experience enhancements based on workflow pain points, user feedback, and performance data
• Contribute to product strategy and roadmap recommendations based on industry trends, customer needs, and business outcomes
• Support change enablement, adoption, training, and communications for CRM releases
• Communicate roadmap progress, risks, decisions, and measurable outcomes to product management leadership and stakeholders
• Ensure CRM capabilities meet governance, privacy, security, regulatory, and data standards
• Coordinate and provide day-to-day direction to extended delivery resources, including analysts and contractors

Skills

• Bachelor's degree in a related field
• 5–7+ years of experience in product management, technology strategy, innovation, or leadership roles
• Proven success driving product management capabilities for large-scale CRM implementations
• Deep understanding of the CRM landscape, including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, and Core platform) and Veeva
• Understanding of CRM, AI, and data platforms and architectures, including Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies
• Experience managing product operations, backlog health, prioritization, Agile practices, and ceremonies
• Experience with AI-supported product management techniques, including LLM-supported user-story creation and process mapping
• Strong communication, stakeholder alignment, analytical, and problem-solving skills
• Ability to adapt strategies and approaches in a rapidly evolving technology landscape
• A Master of Science and/or MBA
• Preferably in pharmaceutical, healthcare, or CRM sectors

Benefits

• Remote - USA

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