[Remote] Senior Account Manager — Critical Industries

Note: The job is a remote job and is open to candidates in USA. Netop is hiring a Senior Account Manager to own and grow a portfolio of critical industries customers across EMEA. The role focuses on trusted customer relationships, renewals and expansion of Netop’s secure remote access platform, and coordinating internal teams to support secure, compliant operations.

Responsibilities

• Build and maintain executive relationships across procurement, IT, security, and operational stakeholders
• Navigate multi-stakeholder environments with clarity, discretion, and strong documentation
• Serve as a trusted advisor on secure remote access, Zero Trust principles, and compliance-aligned operations
• Lead renewal planning early, manage risk, and secure on-time renewals
• Identify expansion opportunities across business units, regions, programs, and additional use cases
• Build account plans with clear objectives, milestones, and measurable outcomes
• Own the full commercial cycle for existing accounts, from discovery to close
• Navigate public sector procurement, framework agreements, and tender processes where applicable
• Partner with Legal and Security to handle contractual, data processing, and compliance requirements
• Align cross-functional resources to ensure deployments, onboarding, and ongoing operations are successful
• Bring customer feedback into Product and Engineering in a structured, actionable way
• Ensure customers understand deployment options (cloud, on-prem, hybrid) and choose the right approach for sovereignty and control
• Maintain a clean pipeline for renewals and expansion in CRM
• Provide accurate forecasting, deal hygiene, and clear next steps
• Track account health signals and proactively address issues
• Engage in customer events, partner meetings, and industry forums as needed
• Protect confidentiality and handle sensitive information appropriately
• Be a steady, high-trust presence in every interaction

Skills

• 7+ years in B2B account management, customer success, or enterprise sales, with experience in complex environments
• Experience selling software into complex, security-sensitive environments
• Demonstrated experience managing accounts in regulated industries or critical infrastructure environments (or selling into them)
• Proven track record in renewals, expansions, negotiation, and multi-year deal management
• Strong account planning, stakeholder mapping, and ability to run structured deal cycles
• Comfortable discussing security, compliance, and risk with technical and non-technical stakeholders
• Clear, direct communication with strong written follow-up and documentation
• Able to align internal teams and move work forward without noise
• Experience with air-gapped or highly restricted networks is a strong plus
• Experience with secure remote access, endpoint management, IAM, or Zero Trust frameworks
• Experience supporting customers with air-gapped environments, sovereign deployments, or other restricted operational constraints
• Familiarity with EMEA defense procurement frameworks and tender processes
• Experience working with partners, resellers, or system integrators in public sector
• Additional European languages

Benefits

• You’ll get real responsibility and the freedom to execute — not wait for permission.
• Learning at Speed: Every week brings new experiments, data, and iteration — growth is built in.
• Sovereign Flexibility: Work where you’re most effective. We trust you to deliver outcomes, not sit in boxes.
• Modern tools

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