[Remote] Senior Account Manager, Med Affairs

Note: The job is a remote job and is open to candidates in USA. Real Chemistry is hiring a Senior Account Manager for its Scientific and Medical Affairs team. The role manages day-to-day client relationships and account operations, oversees project delivery, and contributes to strategic planning, account growth, and new business development.

Responsibilities

• Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity
• Keep abreast of trends and developments in the medical communications and pharma industries
• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client
• Keep abreast of market changes
• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
• Maintains general understanding of account finances; supports account lead with financial management
• Support new business research and ideation, participate in pitch presentations as required
• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

Skills

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data
• You are a highly organized self-starter, able to work independently and under tight deadlines
• A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Able to work independently and as part of a team
• Competent in using Microsoft Word, PowerPoint, Excel, and Outlook
• Experienced in developing client relationships and networking
• Strong financial acumen
• Comprehension of project and account objectives, contributing to strategic planning
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• BA or equivalent work experience required
• Veeva management and/or iEnvision experience recommended but not required

Benefits

• Free snacks in offices in key markets
• Generous holiday and paid time off
• Options for private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning
• Hybrid or remote flexibility where appropriate, depending on role and location
• For employees located within a one-hour commute of a Real Chemistry office, in-person attendance is required two days per week, either from a Real Chemistry office or when working onsite with clients
• Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities

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