[Remote] Senior Application Analyst

Note: The job is a remote job and is open to candidates in USA. Abbott is a global healthcare leader developing technologies across diagnostics, medical devices, nutrition, and medicines. Abbott Cancer Diagnostics is seeking a Senior Application Analyst to design, configure, improve, and support business systems, while performing impact analysis, testing, workflow optimization, stakeholder coordination, and mentorship of junior analysts.

Responsibilities

• Lead the estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review the status of projects and issues with project leadership
• Assign or delegate configuration or other activities to Application Analysts or Managed Services team members
• Act as delegate for Applications Manager for incident or problem resolution
• Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope
• Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team
• Ability to work within normal business hours, as well as on-call, with potential for nights and weekends
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Support and comply with the company’s Quality Management System policies and procedures
• Regular and reliable attendance
• Demonstrate flexibility with respect to changing end-user business needs
• Work within a cross functional team
• Apply strong problem-solving skills
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others
• Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Ability and willingness to learn new software applications
• Strong analytical skills, business intuition, and organizational ability
• Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances
• Ability to operate telephone system and computer keyboard and printer
• Ability to lift up to 10 pounds for approximately 5% of a typical working day
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
• Ability to comply with any applicable personal protective equipment requirements
• Ability to travel approximately 5% of working time

Skills

• * Bachelor's degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree
• * 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry
• * Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire
• * Authorization to work in the United States without sponsorship
• * Demonstrated ability to perform the Essential Duties of the position with or without accommodation
• * Ability to work within normal business hours, as well as on-call, with potential for nights and weekends
• * Apply strong problem-solving skills
• * Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders
• * Strong analytical skills, business intuition, and organizational ability
• * Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment
• * Ability to lift up to 10 pounds for approximately 5% of a typical working day
• * Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
• * Ability to travel approximately 5% of working time
• * Applicable certifications with preference given to Epic Prelude, Epic Identity, and Epic Eligibility (RTE)
• * Professional working knowledge in Health Care or Biotechnology
• * Professional working knowledge with agile delivery methodologies

Benefits

• Remote work arrangement

Company Overview