Remote Senior Customer Engineer – Pre‑Sales & Solution Design for AI‑Powered Insurance Platforms at brighthush
About brighthush
brighthush is a trailblazing AI‑native platform that is redefining the underwriting and risk‑management landscape for property and casualty insurers. Founded in 2020, we have grown from a lean startup to a dynamic team of 51‑200 professionals, headquartered in San Francisco and serving carriers, Managing General Underwriters (MGUs), and reinsurance partners across the United States. Our mission is simple yet ambitious: to empower insurance professionals with data‑driven insights, automated policy lifecycle management, and next‑generation rating engines that accelerate decision‑making and unlock new revenue streams.
At brighthush, we blend cutting‑edge machine learning, cloud architecture, and user‑centric design to deliver a platform that is both powerful and intuitive. Our customers experience faster quoting, more accurate pricing, and deeper portfolio optimization—all while reducing manual effort and compliance risk. If you thrive in a fast‑paced, high‑impact environment and want to help shape the future of insurance technology, brighthush is the place for you.
Why Join brighthush?
- Remote‑First Culture – Work from anywhere in the USA with flexible hours that respect your work‑life balance.
- Impactful Work – Your solutions will directly influence the underwriting decisions of top carriers and MGUs, driving tangible business outcomes.
- Career Growth – We invest in continuous learning, mentorship, and clear promotion paths. From technical evangelist to product strategy, the possibilities are endless.
- Competitive Compensation – Base salary, performance bonuses, and equity (stock options) that grow with the company.
- Benefits & Perks – Comprehensive health, dental, vision, 401(k) with company match, unlimited PTO, wellness stipend, and regular virtual team events.
- Diversity & Inclusion – A vibrant community that celebrates diverse perspectives and fosters belonging.
Role Overview
As a Remote Senior Customer Engineer at brighthush, you will be the technical bridge between our cutting‑edge AI platform and the insurance industry’s most complex business challenges. You will partner closely with the Sales team to uncover customer pain points, architect tailored solutions, deliver high‑impact demos, and guide prospects through the entire pre‑sales lifecycle—from discovery to close. Your deep technical expertise, combined with a passion for customer success, will help us accelerate adoption and drive revenue growth.
Key Responsibilities
- Own Technical Sales Engagements – Lead discovery calls, workshops, and solutioning sessions, ensuring a clear understanding of customer workflows and objectives.
- Deliver High‑Impact Demos – Craft and present customized demos that showcase business outcomes, such as reduced underwriting cycle time, improved pricing accuracy, and portfolio optimization.
- Translate Workflows into brighthush Configurations – Map quoting, rating, endorsements, and portfolio management processes into our platform’s configuration language.
- RFP & Security Lead – Collaborate with Product, Security, and Legal teams to complete RFPs, security questionnaires, and compliance documentation.
- Build Reusable Demo Environments – Create and maintain sandbox environments that reflect target customer segments and use cases.
- Develop Onboarding & Training Materials – Author configuration libraries, example rating logic, and onboarding guides that accelerate customer adoption.
- Refine Messaging & Collateral – Work with the Pre‑Sales Manager and Product Marketing to refine technical messaging frameworks and create compelling collateral.
- Co‑Define Pre‑Sales Lifecycle – Continuously improve discovery, solutioning, handoff, and post‑sale processes to increase win rates and reduce cycle time.
- Contribute to Shared Assets – Maintain discovery playbooks, configuration scope templates, demo setup guides, and success criteria documents.
- Align Roadmap with Customer Needs – Provide feedback to Product and Engineering on recurring objections, feature gaps, and emerging market trends.
- Post‑Sale Handoff – Provide context and documentation to Implementation & Customer Success teams to ensure a smooth transition.
Essential Qualifications
- 6–10+ years of experience in technical pre‑sales, solutions engineering, or enterprise sales support.
- Proven track record of delivering complex demos and architecture designs in a B2B environment.
- Strong domain knowledge of the insurance industry, particularly policy lifecycle management, rating, quoting, and underwriting systems.
- Excellent communication skills – able to translate technical value into clear business outcomes for executives and practitioners alike.
- Hands‑on coding skills in JavaScript and SQL, with the ability to prototype and customize platform features.
- Experience with AI tools such as Gemini, Claude, or similar generative models for building and configuring systems.
- Background in high‑growth, early‑stage startups, comfortable with ambiguity and rapid iteration.
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field (or equivalent experience).
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Knowledge of regulatory compliance in insurance (e.g., NAIC, GDPR, CCPA).
- Prior exposure to AI‑native underwriting or risk analytics solutions.
- Fluency in additional programming languages such as Python or TypeScript.
- Certifications in cloud architecture or data science.
Core Skills & Competencies
- Technical Proficiency – Architecture design, data modeling, API integration, and performance tuning.
- Customer‑Centric Mindset – Empathy for customer pain points and a passion for delivering solutions that drive measurable value.
- Strategic Thinking – Ability to align technical capabilities with business strategy and market trends.
- Collaboration & Influence – Work cross‑functionally with Sales, Product, Engineering, and Marketing to shape the product roadmap.
- Project Management – Manage multiple engagements simultaneously, ensuring timely delivery and stakeholder satisfaction.
- Continuous Learning – Stay current with AI advancements, insurance regulations, and emerging technologies.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as the solutions you deliver. You will have access to:
- Mentorship from senior leaders in product, engineering, and sales.
- Paid certifications in cloud, AI, and data analytics.
- Internal knowledge‑sharing sessions and hackathons.
- Clear promotion tracks – from Senior Customer Engineer to Technical Lead, Product Manager, or VP of Pre‑Sales.
- Opportunities to contribute to open‑source projects and industry standards.
Work Environment & Culture at brighthush
Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate curiosity, encourage experimentation, and reward results. Remote work is supported with the right tools, regular virtual check‑ins, and a strong emphasis on mental well‑being. Our team enjoys:
- Weekly virtual coffee chats and monthly all‑hands meetings.
- Annual hackathon and innovation days.
- Flexible work hours and unlimited PTO.
- Wellness stipend and virtual fitness classes.
- Community outreach and volunteer opportunities.
Compensation & Benefits
While the exact base salary will be determined based on experience and market benchmarks, you can expect:
- Competitive base salary commensurate with your expertise.
- Performance‑based bonuses tied to sales and product milestones.
- Equity package (stock options) that aligns your success with the company’s growth.
- Health, dental, and vision insurance for you and your dependents.
- 401(k) with company match.
- Unlimited paid time off and a generous parental leave policy.
- Remote work stipend for home office setup.
H1B Sponsorship
brighthush has a strong track record of sponsoring H1B visas for talented professionals. While sponsorship is not guaranteed for every role, we are committed to supporting qualified candidates who bring unique expertise to our team.
Ready to Make an Impact?
If you are a seasoned pre‑sales engineer with a passion for insurance technology, a knack for translating complex AI solutions into clear business value, and a desire to work in a dynamic, remote environment, we want to hear from you. Join brighthush and help us empower insurers to make smarter, faster, and more profitable decisions.