[Remote] Senior Customer Success Executive

Note: The job is a remote job and is open to candidates in USA. MPLC provides public performance licensing for movies and television. The Senior Customer Success Executive owns and grows complex and enterprise customer accounts, minimizing churn while driving renewals and expansion revenue. The role also leads senior-stakeholder relationships and negotiations, supports team development, and helps improve customer success playbooks.

Responsibilities

• Own and grow a portfolio of higher-complexity and enterprise customers, taking direct accountability for minimizing churn while driving renewal and expansion revenue
• Build genuine, long-term relationships with senior stakeholders and lead complex renewal negotiations using a business-development approach rather than a fixed outreach cadence
• You will ensure every customer site and location is properly covered, monitor customer usage declarations against public sources, provide compliance assurance, handle renewal objections, identify and close upsell opportunities, and ensure customer invoices are paid in full and on time
• You will develop a strong working knowledge of our licensing model and rightsholder mandate, with full training provided, so you can speak confidently and accurately with customers. You will lead complex and enterprise renewal negotiations, support business reviews for top-tier accounts, coordinate with Legal and Finance, and maintain accurate CRM records
• You will also coach and quality-check junior colleagues, deputize for the team lead as required, and own team playbooks covering objection handling, upsell triggers, and at-risk account definitions

Skills

• You have 5-8 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn
• You have a background in business development or strategic account management and experience building long-term relationships at senior stakeholder level
• You are comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way
• You have strong organizational skills and attention to detail
• You are comfortable working across internal teams and directly with client contacts at varying seniority levels
• You are proficient with CRM tools
• Experience with licensing, media, or intellectual property is a plus

Benefits

• Remote located in the United States
• Comprehensive health insurance package (medical, dental, sick pay)
• 401(k) retirement plan
• 15 days paid vacation

Company Overview