Remote Position
[Remote] Senior Defined Benefit Operations Analyst (Operations Manager)
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Conduent is hiring a Senior Defined Benefit Operations Analyst to support the delivery and ongoing administration of Defined Benefits pension plans. The role serves as a subject matter expert, leads client change work through the project lifecycle, resolves escalated operational and system issues, and helps ensure high-quality service delivery.
Responsibilities
- Accountable for ongoing processing quality and adherence to client requirements
- Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities
- Execute established Defined Benefits administration processes with minimal supervision
- Research and resolve escalated eligibility, participant data, system, and service delivery issues
- Triage intermediate system issues and validate system processing against business and client requirements
- Serve as a Subject Matter Expert (SME) for client rules, plan provisions, and expectations
- Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination
- Interface directly with external client contacts to define and scope change requests
- Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed
- Serve as a steward for Conduent Data Requirements, partnering with the Data Management team
- Identify system and processing enhancements that improve quality, accuracy, and operational efficiency
- Perform peer reviews to ensure quality and accuracy of team deliverables
- Mentor and coach junior team members
- Perform duties as assigned and comply with policies and standards
Skills
- Formal education and/or relevant professional experience in Defined Benefits pension administration
- Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration
- Advanced Microsoft Excel skills
- Minimum 2 years of SQL query execution and development experience
- Experience troubleshooting system or processing issues
- Experience with business requirements and process documentation
- Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live
- Strong analytical, problem-solving, and client communication skills
- Ability to manage work independently with minimal supervision
- Experience serving as a Defined Benefits SME
- Experience working directly with external clients
- Experience leading clients or system change initiatives
- Experience with data management and data requirements
- Experience mentoring or coaching junior analysts
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- May be eligible for a bonus or incentive, based on business need
- Remote work
Company Overview