[Remote] Senior Delivery Consultant, Amazon Connect Center of Delivery Excellence

Note: The job is a remote job and is open to candidates in USA. Amazon Web Services (AWS) is a cloud platform provider whose Professional Services team helps customers achieve business outcomes through enterprise cloud initiatives. The Senior Delivery Consultant designs, implements, and manages scalable AWS solutions, leads cloud migration and project delivery, provides technical guidance, and advises customers on emerging technologies. The role also supports conversational AI and generative AI solutions for contact centers while mentoring teams and creating reusable delivery assets.

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Skills

• 5+ years of cloud architecture and solution implementation experience
• 3+ years hands-on coding experience with REST APIs and web services, including integration of agentic or generative AI into customer facing applications
• Cloud experience (AWS preferred), with proficiency in a wide range of services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment)
• 3+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service)
• Degree in advanced technology, or AWS Professional level certification
• Experience communicating technical concepts to diverse audiences in pre-sales environments
• Knowledge of security and compliance standards including HIPAA and GDPR
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance, including medical, dental, vision, and prescription coverage
• Basic Life & AD&D insurance
• Option for supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Flexibility as part of the working culture
• Employee-led and company-sponsored affinity groups
• Inclusion events
• Knowledge-sharing, mentorship, and other career-advancing resources

Company Overview

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