[Remote] Senior IT Operations Engineer

Note: The job is a remote job and is open to candidates in USA. ECLARO is seeking a Senior IT Operations Engineer to support and maintain core applications, automation workflows, and AWS cloud infrastructure. The role is responsible for incident resolution, root cause analysis, project lifecycle execution, system requirements, testing, security, and configuration and change management.

Responsibilities

• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS
• General knowledge of troubleshooting tools within the IT Ecosystem
• Hands on experience with Automation Engine and AWS Cloud computing
• LifePRO and EAS will be learned on the job - experience not required
• Responsible for nightly cycle support, which can include after-hours incident resolution
• Ability to design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including the design, development, testing, and implementation
• Ability to understand network security, application security, and fileshare permissions
• Facilitates resolving application issues by working with business, IT professionals, or vendors
• Responsible for gathering system requirements and supports testing
• Contributes to the development of project plans and timelines
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes

Skills

• Education: Bachelor's degree or equivalent experience
• Experience: 3 - 5 years
• AWS Core Services: Hands-on experience with EC2, S3, and CloudWatch for instance management and monitoring
• Automation / Batch Workflow Configuration: Strong understanding of scheduling, dependency mapping, and error handling. Able to modify and build new workflows
• PowerShell Scripting: Ability to modify and troubleshoot scripts. Can build simple scripts from scratch
• Patch Management: Experience with Windows server and/or workstation patching, leveraging tools like Intune, NinjaOne, or AWS Systems Manager. (The experience in patch management is the important part. The specific tools are not required.)
• Networking & Systems Fundamentals: Solid understanding of Active Directory, group policies, etc
• Service Desk Escalation Support: Ability to resolve complex technical issues. (Tier 2+)
• Incident Management: Experience managing incidents, with a focus on root cause analysis for continual improvement
• Cloud Practitioner or Solutions Architect
• V4 certifications
• Datadog Monitoring: Experience creating dashboards, alerts, and log-based monitors for AWS workloads
• AWS Automation Tools: Exposure to Lambda, Step Functions, or Systems Manager
• Vulnerability Management: Experience remediating vulnerabilities in workstations or servers
• CI/CD Pipelines: Familiarity with CI/CD pipeline deployments
• Jira Administration: Experience in Jira and administration tasks

Company Overview

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