Remote Position
[Remote] Senior Manager / Architect – IT Operations & AI Transformation
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Centric Consulting is seeking a Senior Manager / Architect for a part-time consulting engagement supporting a client’s Technology Leadership Team. The role will advise on an AI-enabled IT operating model, assess AI opportunities across IT operations, and deliver actionable recommendations to technology leadership.
Responsibilities
- Advise technology leadership on an AI-enabled IT operating model
- Assess AI opportunities across IT Operations, infrastructure, SRE, network, database, service desk, architecture, and cloud operations
- Provide guidance on service desk automation, virtual agents, incident triage and remediation, and observability
- Apply deep ITSM and ServiceNow knowledge to identify practical, near-term AI opportunities
- Bring perspective on cloud and platform operations, with AWS experience a plus
- Incorporate banking operations requirements, including resiliency, change management, controls, and audit expectations
- Assess how AI may impact IT roles, responsibilities, processes, and ways of working
- Translate findings into clear, actionable recommendations for technology leadership
Skills
- Senior Manager, Senior Architect or Director-level, or equivalent with experience leading or advising an IT Operations organization
- Experienced across complex IT infrastructure, operations, architecture, cloud, SRE, or platform environments
- Knowledgeable about AI-enabled IT Operations, including automation, virtual agents, incident management, and observability
- Strong background in ITSM
- Experienced with cloud and platform operations
- Familiar with banking, financial services, or similarly regulated environments, including resiliency, change management, and audit expectations
- Comfortable engaging senior technology leaders as a peer and strategic advisor
- Equivalent relevant professional experience will be considered
- Preferably with ServiceNow experience
- AWS experience is a plus
- FinOps experience is a plus
- Bachelor's degree in Computer Science, Information Technology, Engineering, Management Information Systems, Business, or a related field preferred
Benefits
- For full-time employees: health coverage
- For full-time employees: wellness programs
- For full-time employees: 401K company match
- For full-time employees: self-managed PTO
- For full-time employees: unique incentives that celebrate your accomplishments
- Remote and Hybrid Work
- Time Off When You Need It
- Benefits That Flex
- Professional Development
- Regardless of role: opportunities for growth and skill development
Company Overview
Company H1B Sponsorship