[Remote] Senior Operations Manager, Luxe Vetting

Note: The job is a remote job and is open to candidates in USA. Airbnb is hiring a Senior Operations Manager for its Luxe Vetting team, which onboards new Luxe listings and maintains quality standards. The role owns and improves end-to-end listing acquisition and onboarding operations, builds durable processes, and partners across teams to achieve growth targets.

Responsibilities

• Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires
• Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams
• Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds
• Manage program budgets and vendor relationships, including selecting external partners as needed
• Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve
• Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed
• Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track

Skills

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment
• Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability
• Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions
• Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues
• Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams
• Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings
• Excellent organizational skills with high attention to detail and quality
• Advanced data analytics skills are preferred (i.e. SQL)

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. You must live in a state where Airbnb, Inc. has a registered entity.

Company Overview

Company H1B Sponsorship