[Remote] Senior Product Manager (Hospice Services)

Note: The job is a remote job and is open to candidates in USA. AlayaCare is seeking a Senior Product Manager to lead product strategy, discovery, and design for its US Hospice market. The role owns the roadmap and end-to-end product experience, partners across engineering, design, and business teams, and helps advance AI-assisted product development and team practices.

Responsibilities

• Lead the product vision and roadmap for the US Hospice market, connecting user needs, business goals, market context, platform reusability, and technical feasibility into a coherent direction
• Drive end-to-end product discovery: problem framing, customer research, hypothesis testing, concept design, and solution validation — owning the quality of insight and the rigor of the process
• Own the full design process — journey mapping, information architecture, interaction design, visual design, and handoff — delivering solutions that are scalable, intentional, and technically grounded
• Translate validated concepts into structured specifications — including market/domain models, acceptance criteria, guard rails, and non-functional requirements — written with the precision needed for cross-functional alignment and AI-assisted development workflows
• Design and build lightweight prototypes (e.g., prompt flows, interactive wireframes) using AI-assisted tools (e.g., Cursor, Figma AI) to validate problem-solution fit before major investment
• Partner with engineering to define quality and acceptance standards for AI-assisted features, ensuring outputs meet production expectations on usability, performance, and reliability
• Define KPIs and leading indicators for product performance, user experience quality, and delivery health — using product analytics, user feedback, and AI-generated insights to continuously refine your domain
• Establish clear priorities and trade-off recommendations across competing initiatives, making the reasoning behind decisions visible to stakeholders and leadership
• Maintain a view of competitive solutions, AI-assisted development patterns, and emerging UX practices relevant to your domain — translating relevant trends into pragmatic product investments
• Serve as the primary product point of contact for stakeholders, partners, and customers in your domain, influencing cross-team roadmap decisions with clarity and confidence
• Drive strong release readiness and post-release learning practices — ensuring shipped experiences meet quality, usability, and value expectations, and that learnings inform medium-term direction
• Mentor and elevate Associate and Intermediate team members through design reviews, structured feedback, and example-setting in discovery, requirements quality, and design craft
• Contribute to and help evolve the AlayaCare design system — establishing patterns, principles, and documentation that scale across teams
• Apply systems-thinking to solve problems that span domains or teams
• Create and deliver internal enablement (documentation, demos, training) so cross-functional teams can confidently leverage shared design patterns and AI-assisted workflows

Skills

• Bachelor's degree (B.Sc., B.Comm, etc.) in UX/Interaction Design, HCI, Computer Science, Business, or a related field
• 6–8 years of combined experience in product management, with demonstrated ownership across both disciplines in a B2B SaaS environment
• Deep knowledge of the US Hospice market, with an understanding specifically of the expected requirements needed within a Hospice EMR to be marketable
• Ability to prototype and visualize solutions to communicate, align, and scope projects, and to gather, interpret, and synthesize qualitative customer feedback into clear product and experience decisions
• Fluency in design and prototyping tools and product analytics platforms (e.g., Amplitude, Mixpanel)
• Demonstrated experience with AI-assisted tools (e.g., Cursor, Figma AI, AI prototyping aids) — or a strong, demonstrated ability to rapidly adopt them — applied to discovery, prototyping, and delivery workflows
• Ability to write structured, precise product specifications including domain models, acceptance criteria, guard rails, and non-functional requirements suitable for complex, AI-assisted development contexts
• Proven ability to lead end-to-end product discovery and design independently, from problem framing through post-launch iteration
• Strong product judgment and advanced problem-solving skills in high-ambiguity, high-complexity situations
• Excellent communication skills — able to explain complex product and design decisions to both technical and non-technical audiences, and to influence without authority
• Experience mentoring junior product managers with evidence of raising team capability over time
• Prior contribution to, or strategic ownership of, a design system at the component or pattern level
• Ability to analyze trends in AI, automation, and UX and translate them into grounded, actionable product investments
• Experience in home health, homecare, healthcare, or medical devices is an asset
• Bilingual proficiency in French and English is an asset

Benefits

• Mentorship, career mobility, and a promote-from-within philosophy
• Wellness Fridays
• Volunteer time off
• Flexible vacation
• Equity in a well-funded, scaling company
• Comprehensive health benefits
• Telemedicine
• Lifestyle spending accounts
• Parental leave top-up
• Family support programs
• Employee-led events, summits, and social activities, both in-person and virtual
• Hybrid work model based in Montreal, with 2 set in-office collaboration days per week

Company Overview