[Remote] Senior Product Manager (Insights & Action)

Note: The job is a remote job and is open to candidates in USA. Axonify is hiring a Senior Product Manager to lead the development of intelligent, adaptive product capabilities for its frontline enablement platform. The role partners with engineering, data science, and design to take AI-powered and recommendation-driven capabilities from proof of concept to production, define rigorous evaluation, and drive customer business outcomes.

Responsibilities

• Drive customer and user research (qualitative + quantitative), define buyer personas, use cases, user workflows, and deeply understand the job your customer needs to do and the key unmet needs that unlock value, including how customers define and measure success in their own operations, across administrators, frontline managers, and executive buyers
• Translate research and insights into prioritized product roadmap, requirements, user stories, release plans, and success metrics (KPIs)
• Deliver capabilities that span administrative setup, adaptive training delivery, and analytics, ensuring they integrate cleanly with shared systems and administrative frameworks while respecting established platform boundaries
• Partner cross-functionally with engineering, design/UX, QA, marketing, sales, operations, and support teams to deliver high-quality and high-impact features, coordinate product lifecycle changes, and orchestrate go-to-market launches
• Ensure internal teams (sales, marketing, enablement) are enabled to sell and support your product
• Own post-launch product performance and business outcomes by defining success metrics, monitoring adoption, engagement, retention, and customer feedback, and using experimentation and data-driven insights to continuously improve the product
• Partner with data science to design experiments and measurement approaches that show the impact of product changes
• Work with customers and internal teams to bring external business data into the platform, and define how it is validated and used
• Contribute to product excellence through peer collaboration, shared discovery, and informal mentorship as needed
• Skillfully manage continuous customer & user input, navigate trade-offs, and ensure transparent alignment across the entire organization

Skills

• 5–7 years of experience in product management or related roles within a SaaS or enterprise technology environment
• Proven ability to translate complex business and user problems into clear, actionable product strategies
• Strong technical fluency: able to reason with engineering about data, integrations, and recommendation systems, without owning platform architecture
• Experience with experimentation and measurement, including separating causal impact from correlation
• Experience building products measured by customers' business outcomes, not just usage
• Ability to apply AI across the product lifecycle, from research to prototyping
• Experience shaping AI-powered experiences, such as recommendation or personalization systems, including quality evaluation and human-in-the-loop safeguards
• Excellent communication skills, with the ability to influence across teams and explain data-heavy concepts to executives and customers
• Exceptional organizational skills; proven success managing multiple priorities in a fast-moving environment
• Empathy, emotional intelligence, and a team-first mindset
• Bachelor's in business / engineering or equivalent experience
• MBA or advanced degree is a plus
• Familiarity with agile / scrum methodologies and product tools
• Experience managing / mentoring junior PMs or product teams
• Experience in frontline or deskless workforce, learning and development, or learning science
• Experience with analytics, BI, or ML-driven personalization products

Benefits

• Health benefits from day one to support your overall wellbeing.
• 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
• Wellness Spending Account to support whatever wellbeing looks like for you.
• Home Office Spending Account so your workspace works for you.
• Parental top-up, New Parent Days, and matched retirement savings for a secure future.
• Professional Development Budget to learn new skills and grow your craft.
• Paid Volunteer Time to give back to the causes that matter to you.
• Candidates within commuting distance of our Waterloo, Ontario office can enjoy our hybrid-flexible work environment. On Wednesdays, local Axonifers come together for Work from Work Wednesdays, a day designed for collaboration, connection, and meaningful in-person moments.

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