[Remote] Senior Product Manager- Patient Experience

Note: The job is a remote job and is open to candidates in USA. TailorCare is seeking a Senior Product Manager to lead its Patient Experience Platform and own the end-to-end digital experience for patients across their care journey. The role defines product vision and strategy, partners across product, clinical care, design, engineering, and data science, and drives patient activation, satisfaction, and outcomes.

Responsibilities

• Own the product vision and roadmap for TailorCare’s patient-facing platforms (web and mobile)
• Translate patient needs, clinical goals, and business priorities into high-impact product initiatives and features
• Drive discovery through patient research, usability testing, data analysis, and direct patient feedback
• Help design and deliver end-to-end patient journeys (onboarding, intake, education, triage, engagement, adherence)
• Partner with clinical and operations teams to ensure digital experiences align with real-world care workflows
• Collaborate with design and engineering to build delightful, accessible, and scalable B2C products
• Define success metrics (activation, engagement, conversion, retention, outcomes) and continuously optimize
• Incorporate AI-powered and personalization features to improve patient guidance and care navigation
• Serve as the connective tissue across product, clinical, and development teams to ensure cohesive execution

Skills

• 5+ years of product management experience, with significant ownership of B2C or patient-facing products
• 3+ years experience in healthcare, digital health, or regulated consumer platforms
• Proven experience launching and scaling consumer-grade applications (mobile and/or web)
• Strong understanding of patient journeys, engagement mechanics, and behavior change
• Experience working closely with designers on UX, usability, and accessibility
• Data-driven mindset with ability to define metrics, run experiments, and interpret insights
• Comfortable operating in ambiguous problem spaces and turning loose concepts into shipped products
• Excellent communication and stakeholder management skills
• Bachelor's degree required
• US work authorization
• Clinical or health-related background is a plus

Benefits

• Meaningful work with the opportunity to make a positive impact.
• Remote-first company with options for a hybrid work model in Nashville.
• Generous paid time off (PTO) and holiday plans.
• Paid parental leave.
• Flexibility and autonomy to support a healthy work-life balance.
• From Day 1: medical, dental, vision, life, and disability insurance; wellness resources; and an employer HSA contribution.
• 401k plan with employer matching.
• Inclusive team environment where employees can rely on teammates, share honest feedback, and feel comfortable being authentic at work.

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